DRAFT
September 1, 2004 11:39 am, CH_Trouble.fm
Troubleshooting Table
Applied Biosystems 7900HT Fast Real-Time PCR System and SDS Enterprise Database User Guide 8-3
Instrument and Automation Accessory Problems
Software and 7900HT
Instrument
SDS software will not start
Software crashes/freezes the computer or
displays an error message
8-14
Communication error
Thermal cycler errors
Automation Controller Software cannot find a
plate document file
Computer and/or software displays the Run
Completed Successfully dialog box but will not
respond and appears to be frozen
Run will not start
Computer is slow when analyzing data,
opening or closing dialog boxes, and other
software processes.
The computer will not logon to the Windows
Operating System.
The computer will not boot up at all.
Zymark Twister Microplate
Handler and
Fixed-Position Bar Code
Reader
Plate Handler emits grinding noise when
picking up or putting down plates
8-17
Plate Handler arm contacts racks when
retrieving or stacking plates
Plate Handler arm releases plates awkwardly
into the plate stack
Reaction plates tip or tilt when placed into the
instrument tray by the Plate Handler arm
Plate Handler fails to sense or grasp plates
Plates stick to the gripper fingers of the Plate
Handler arm
Plate Handler does not restack plates in
original locations
Fixed-position bar code reader not reading
plate bar codes
Table 8-1 Troubleshooting Table
Category Symptom Page