Applied Biosystems 7900HT - Software and 7900 HT Instrument

DRAFT
September 1, 2004 11:39 am, CH_Trouble.fm
Chapter 8 Troubleshooting
8-14 Applied Biosystems 7900HT Fast Real-Time PCR System and SDS Enterprise Database User Guide
Software and 7900HT Instrument
Troubleshooting
Software and
Computer
Problems
Table 8-4 Troubleshooting Software and Computer Problems
Observation Possible Cause Recommended Action
Unable to finish installation
(Install program appears to
be frozen)
Installer dialog box is
hidden from view
1. Press and hold Alt.
2. Press Ta b until the Installer
icon is selected.
3. Release both keys.
The installer dialog box returns
to the front of the desktop.
SDS Software version 2.2
does not function after the
installation of SDS Software
version 2.2.1
SDS Software version
2.2 is automatically
removed during the
installation
Reinstall the SDS Software
version 2.2
SDS software will not start
The software crashes/freezes
the computer or displays an
error message
• Incorrect start-up
sequence
• Corrupted software
• Computer
hardware failure
• Operating System
(OS) corruption
• Loose bar code
reader cable
Follow the solutions listed until
the symptom goes away.
1
1. Power off the 7900HT
instrument.
2. Check cable connections.
3. Restart the computer and
logon to the computer.
4. Power on the 7900HT
instrument.
5. Start the SDS software.
2
6. Restart the computer and
logon to your computer.
7. Reinstall the SDS software.
8. Start the SDS software.
3
Contact Applied Biosystems
Service for OS problems or if
the computer will not boot up at
all. You may have to reload the
OS from the CDs.
4
Contact Dell for troubleshooting
the computer hardware.