Errors When You Send a Fax
If an error occurs when you send a fax, the error number is printed in the TX report (there are some
errors for which the cause is also printed).
The causes corresponding to the error numbers are as follows.
No.
Cause
Action
#001
Document is jammed in
the ADF.
The document is jammed in the ADF.
When the error is cleared, redo the
operation. See
Document Jams in
the ADF
.
#003
Document is too long.
You attempted to send a document
longer than 15.75 inches / 400 mm.
You cannot send a document longer
than 15.75 inches / 400 mm from the
"#003" is also printed if it takes time
to send a page. Divide the document
or set the image quality (Fax
resolution) to a lower setting, then
resend it.
#005
No answer.
The recipient's fax machine does not
respond.
Contact the recipient and have the
recipient check that the telephone
line is connected correctly.
#012
Try again.
There is no paper in the recipient's
fax machine.
Contact the recipient and have the
recipient load paper.
#017
No tone is detected.
The machine could not detect the dial
tone.
Dial tone detect in Advanced FAX
settings under Fax settings is set to
ON. Set to OFF.
Advanced FAX settings
#018
Line was busy.
The fax/telephone number you dialed
is busy.
Try dialing again after waiting for a
moment.
#022 Number is deleted.
The fax/telephone number registered
to the speed dial is incorrect.
Check the recipient's fax/telephone
number, correct the fax/telephone
number registered to the speed dial
code, then send the document again.
Changing Registered Information
#059
Transmission has been
canceled due to a fax
information mismatch.
Transmission has been canceled
because the machine could not
detect the recipient's fax machine
information or the information did not
match the dialed number. This
message is displayed when Check
RX fax info in Security control under
Fax settings is set to ON.
For details, see
Sending Faxes after
Checking Information (Checking the
Recipient's Information)
.
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