Residual image check........................................................................................................................................45
Solid color pages check.....................................................................................................................................45
Vertical banding check......................................................................................................................................46
Light print on solids check ................................................................................................................................46
Color problems check .......................................................................................................................................46
Paper jams...............................................................................................................................................47
Avoiding jams....................................................................................................................................................47
Understanding jam messages and locations.....................................................................................................48
200 paper jams ................................................................................................................................................. 49
202 paper jams ................................................................................................................................................. 53
203 paper jams ................................................................................................................................................. 60
23y paper jams .................................................................................................................................................63
24y paper jams .................................................................................................................................................67
25y paper jams .................................................................................................................................................68
28y paper jams .................................................................................................................................................71
29y paper jams .................................................................................................................................................74
Understanding printer messages............................................................................................................76
Understanding the printer messages ...............................................................................................................76
Printer hardware errors..........................................................................................................................87
110 errors .........................................................................................................................................................88
121 errors .........................................................................................................................................................90
126 errors .........................................................................................................................................................96
133 errors .........................................................................................................................................................96
141 errors .........................................................................................................................................................99
147 errors .......................................................................................................................................................101
171 errors .......................................................................................................................................................103
Steps before starting the 9yy service checks ..................................................................................................104
900 errors .......................................................................................................................................................106
91y errors........................................................................................................................................................112
938 errors .......................................................................................................................................................112
95y errors........................................................................................................................................................113
96y errors........................................................................................................................................................116
97y errors........................................................................................................................................................117
982 errors .......................................................................................................................................................118
990 errors .......................................................................................................................................................118
Base printer symptoms...................................................................................................................................120
Dead printer service check .............................................................................................................................121
Front door sensor or switches service check .................................................................................................. 123
Narrow media sensor service check ...............................................................................................................127
Operator panel (display is dim and unchanging) service check......................................................................128
Operator panel (displays all diamonds, no beeps, or five beeps) service check.............................................131
Operator panel (display blank) service check .................................................................................................133
Operator panel (one or more operator panel buttons fail) service check......................................................134
Operator panel USB cable service check ........................................................................................................136
7527
Table of contents
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