Notes:
• Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages.
• Use tray 1 to print the sample pages and make sure that the paper is loaded in the portrait orientation.
1 Remove the imaging kit, and then remove the black imaging unit.
Warning—Potential Damage: Do not expose the imaging kit and black imaging unit to direct light
for more than 10 minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum under the imaging kit and
black imaging unit. Doing so may aect the quality of future print jobs.
2 Insert the black imaging unit, and then insert the imaging kit.
If the problem persists, then contact
customer support.
Text or images cut o
Notes:
• Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages.
• Use tray 1 to print the sample pages and make sure that the paper is loaded in the portrait orientation.
Try one or more of the following:
• Make sure that all packing material is removed from the imaging kit, imaging unit, and toner cartridges.
• Adjust the paper guides in the tray to the correct position for the paper loaded.
• Depending on your operating system, specify the paper size from the Printing Preferences or Print
dialog. Make sure that the setting matches the paper loaded in the tray.
Note: You can also change the setting on the printer control panel. Navigate to Settings > Paper >
Tray
Configuration
> Paper Size/Type.
• Make sure that the imaging kit and black imaging unit are properly installed.
1 Remove the imaging kit, and then remove the black imaging unit.
Warning—Potential Damage: Do not expose the imaging kit and black imaging unit to direct
light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum under the imaging kit
and black imaging unit. Doing so may
aect
the quality of future print jobs.
2 Insert the black imaging unit, and then insert the imaging kit.
If the problem persists, then contact
customer support.
Troubleshoot a problem 462