Slow printing
Try one or more of the following:
• Make sure that the printer cable is securely connected to the printer, computer, print server, option, and
other network device.
• Make sure that the printer is not in Quiet Mode.
From the control panel, navigate to Settings > Device > Maintenance > Config Menu > Device
Operations > Quiet Mode.
• Specify the resolution of the document that you want to print.
1 Depending on your operating system, access the Printing Preferences or Print dialog.
2 Set the resolution to 4800 CQ.
Note: You can also change the setting on the control panel. Navigate to Settings > Print >
Quality > Print Resolution.
• Depending on your operating system, specify the paper type from the Printing Preferences or Print
dialog.
Notes:
– You can also change the setting on the control panel. Navigate to Settings > Paper > Tray
Configuration > Paper Size/Type.
– Heavier paper print more slowly.
– Paper that is narrower than letter, A4, and legal may print more slowly.
• Make sure that the printer settings for texture and weight match the paper being loaded.
From the control panel, navigate to Settings > Paper > Media Configuration > Media Types.
Note: Rough paper texture and heavy paper weight may print more slowly.
• Remove held jobs.
• Make sure that the printer is not overheating.
Notes:
– Allow the printer to cool down after a long print job.
– Observe the recommended ambient temperature for the printer. For more information, see
“Selecting a location for the printer” on page 63.
If the problem persists, then contact
customer support.
The printer is not responding
Try one or more of the following:
• Check if the power cord is connected to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power
cord to an appropriately rated and properly grounded electrical outlet that is near the product
and easily accessible.
• Make sure that the electrical outlet is not turned
o
by a switch or breaker.
• Check if the printer is on.
• Make sure that the printer is not in Sleep or Hibernate Mode.
Troubleshoot a problem 469
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