Emailing problems
Disabling the “SMTP server not set up” error message
1 From the control panel, navigate to Settings > Email > Email Setup.
2 SetDisable “SMTP server not set up” error to On.
To prevent the error from happening again, do one or more of the following:
• Update the printer
firmware.
For more information, see the “Updating
firmware”
section.
• Configure the email SMTP settings. For more information, see “Configuring the SMTP settings” on
page 266.
Cannot send emails
Try one more of the following:
• Make sure that the email SMTP settings are configured correctly. For more information, see “Configuring
the SMTP settings” on page 266.
• Make sure that the printer is connected to a network and the network is connected to the Internet.
If the problem persists, then contact
customer support.
Faxing problems
Caller ID is not shown
Caller ID is not shown
Note: These instructions apply only to printers that have a fax card installed.
1 From the control panel, navigate to Settings > Fax > Fax Setup > Fax Receive Settings > Admin
Controls.
2 Set Enable Caller ID to On.
If the problem persists, then contact
customer support.
Cannot send or receive faxes using analog fax
Cannot send or receive faxes using analog fax
Try one or more of the following:
• Resolve any error messages that appear on the display.
• Make sure that the cable connections for the telephone, handset, or answering machine are secure.
• Check for a dial tone.
– Call the fax number to check if it is working properly.
– If you are using the On Hook Dial feature, then turn up the volume to check if you hear a dial tone.
Troubleshoot a problem 527
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