• Update the network folder shortcut.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
– View the printer IP address on the printer home screen. The IP address appears as four sets
of numbers separated by periods, such as 123.123.123.123.
– If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Shortcuts, and then select a shortcut.
Note: If you have multiple shortcut types, then select Network Folder.
3 In the Share Path field, type the network folder path. For example, \\server_hostname
\foldername\path.
Note: Always use forward slashes when typing the share path.
4 From the Authentication menu, select your authentication method.
Note: If Authentication is set to “Use assigned username and password,” then in the
Username and Password fields, type your credentials.
5 Click Save.
• Make sure that the printer and the network folder are connected to the same network.
If the problem persists, then contact
customer support.
Partial copies of document or photo
Try one or more of the following:
• Make sure that the document or photo is loaded facedown on the upper left corner of the scanner
glass.
• Match the paper size setting and the paper loaded in the tray.
If the problem persists, then contact
customer support.
Poor copy quality
Try one or more of the following:
• Clean the scanner glass and the ADF glass with a damp, soft, lint‑free cloth.
Note: If your printer has a second ADF glass inside the ADF, then also clean that glass. For more
information, see
“Cleaning the scanner” on page 434.
• Make sure that the document or photo is loaded facedown on the upper left corner of the scanner
glass.
• Check the quality of the original document or photo and adjust the scan quality settings accordingly.
If the problem persists, then contact
customer support.
Troubleshoot a problem 531
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