Network connection problems
Cannot open Embedded Web Server
Cannot open Embedded Web Server
Try one or more of the following:
• Make sure that the printer is on.
• Make sure that the printer IP address is correct.
Notes:
– View the IP address on the control panel.
– The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• Make sure that you installed a supported browser.
– Internet Explorer version 11 or later
– Microsoft Edge
– Safari version 6 or later
– Google Chrome
TM
version 32 or later
– Mozilla Firefox version 24 or later
• Check if the network connection is working.
Note: If the connection is not working, then contact your administrator.
• Make sure that the cable connections to the printer and print server are secure. For more information,
see the documentation that came with the print server.
• Check if the web proxy servers are disabled.
Note: If the servers are disabled, then contact your administrator.
If the problem persists, then contact
customer support.
Cannot connect the printer to the Wi‑Fi network
Cannot connect the printer to the Wi‑Fi network
Try one or more of the following:
• From the control panel, navigate to Settings > Network/Ports > Network Overview > Active Adapter,
and then select Auto.
• Make sure that the computer is connected to the correct Wi‑Fi network. For more information, see
“Connecting the printer to a Wi‑Fi network” on page 251.
Note: Some routers may share the default Wi‑Fi name.
• Make sure that you entered the correct network password.
Note: Take note of the spaces, numbers, and capitalization in the password.
• Make sure that the correct wireless security mode is selected. From the control panel, navigate to
Settings > Network/Ports > Wireless > Wireless Security Mode.
If the problem persists, then contact
customer support.
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