Hardware options problems
Cannot detect internal option
Cannot detect internal option
Try one or more of the following:
• Turn o the printer, wait for about 10 seconds, and then turn on the printer.
• Print the Menu Settings Page, and then check if the internal option appears in the Installed Features
list. From the control panel, navigate to Settings > Reports > Menu Settings Page.
• Check if the internal option is installed properly into the controller board.
1 Turn o the printer, and then unplug the power cord from the electrical outlet.
2 Make sure that the internal option is installed into the appropriate connector on the controller board.
3 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the
power cord to an appropriately rated and properly grounded electrical outlet that is near
the product and easily accessible.
• Check if the internal option is available in the print driver.
Note: If necessary, manually add the internal option in the print driver to make it available for print
jobs. For more information, see
“Adding available options in the print driver” on page 96.
If the problem persists, then contact
customer support.
Internal solutions port does not operate correctly
Internal solutions port does not operate correctly
Try one or more of the following:
• Print the Menu Settings Page, and then check if the internal solutions port (ISP) appears in the Installed
Features list. From the control panel, navigate to Settings > Reports > Menu Settings Page.
• Remove, and then reinstall the ISP. For more information, see “Installing an internal solutions port” on
page 244.
• Check the cable and the ISP connection.
1 Use the correct cable, and then make sure that it is securely connected to the ISP.
2 Check if the ISP solution interface cable is securely connected to its slot on the controller board.
If the problem persists, then contact
customer support.
Parallel or serial interface card does not operate correctly
Troubleshoot a problem 522
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