Missing information on the fax cover page
1 Turn
o
the printer, wait for about 10 seconds, and then turn on the printer.
2 Send or retrieve the fax.
If the problem persists, then contact
customer support.
Cannot send the fax cover page from the computer
Cannot send the fax cover page from the computer
Try one or more of the following:
• Make sure that the print driver is updated. For more information, go to
www.lexmark.com/downloads.
• Clear the Always display settings prior to faxing setting.
1 From the document that you are trying to fax, open the Print dialog.
2 Select the printer, and then click Properties, Preferences, Options, or Setup.
3 Click Fax, and then clear the Always display settings prior to faxing setting.
If the problem persists, then contact
customer support.
Scanning problems
Cannot scan to a computer
Try one or more of the following:
• Perform a copy job. If the job failed, then turn o the printer, wait for about 10 seconds, and then turn
on the printer.
• Check the printer connectivity.
1 Print the Network Setup Page. From the control panel, navigate to Settings > Reports > Network,
and then select Network Setup Page.
2 Check the first section of the page and confirm if the status is connected.
• Make sure that the printer and the computer are connected to the same network.
If the problem persists, then contact
customer support.
Cannot scan to a network folder
Try one or more of the following:
• Create a network folder shortcut, and then scan a document using the shortcut. For more information,
see
“Scanning to a network folder” on page 280.
• Make sure that the network folder path and format are correct. For
example, //server_hostname/foldername/path, where server_hostname is a fully
qualified
domain (FQDN) or IP address.
• Make sure that you have a write access permission to the network folder.
Troubleshoot a problem 530
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