Print jobs do not print
Try one or more of the following:
• From the document that you are trying to print, open the Printing Preferences or Print dialog, and then
check if the correct printer is selected.
• Check if the printer is on, and then resolve any error messages that appear on the display.
• Check if the ports are working and if the cables are securely connected to the computer and the printer.
For more information, see the setup documentation that came with the printer.
• Turn o the printer, wait for about 10 seconds, and then turn on the printer.
• Remove, and then reinstall the print driver.
If the problem persists, then contact
customer support.
Confidential and other held documents do not print
Try one or more of the following:
• From the control panel, check if the documents appear in the Held Jobs list.
Note: If the documents are not listed, then print the documents using the Print and Hold options.
• Resolve possible formatting errors or invalid data in the print job.
– Delete the print job, and then send it again.
– For PDF files, generate a new file, and then print the document.
• If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates.
– For Windows users, make sure to select Keep duplicate documents in the Printing Preferences or
Print dialog.
– For Macintosh users, name each job dierently.
• Delete some held jobs to free up printer memory.
• Install more printer memory.
If the problem persists, then contact
customer support.
Job prints from the wrong tray or on the wrong paper
Try one or more of the following:
• Make sure that you are printing on the correct paper.
• Depending on your operating system, specify the paper size and paper type from the Printing
Preferences or Print dialog. Make sure that the settings match the paper loaded.
Note: You can also change the settings on the printer control panel. Navigate to Settings > Paper >
Tray
Configuration
> Paper Size/Type.
• Check if the trays are linked. For more information, see “Linking trays” on page 93.
If the problem persists, then contact
customer support.
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