Action Yes No
Step 7
Check the diverter plunger assembly:
• Check the diverter plunger for damage.
• Check the diverter cam for damage.
• Check if the plunger moves up or down when the cam is rotated.
Is the diverter plunger assembly functional and free of damage?
Go to step 8. Replace the mailbox
diverter plunger
assembly. See
“Mailbox diverter
plunger assembly
removal” on page
805.
Step 8
a Reseat the divert motor connector J7 on the controller board.
b Remove the two screws from the diverter motor. Pull away the motor,
and then check it for damage.
c Do a feed test and check if the diverter motor runs. Enter Diagnostics
menu and navigate to:
OUTPUT BIN TESTS > Feed Tests
Select the output bin assigned as the mailbox option, and then select
Single.
Is the diverter motor functional and free of damage?
Go to step 9. Replace the diverter
motor. See
“Mailbox
diverter motor
removal” on page
814.
Step 9
a Make sure the sensor (mailbox diverter plunger HP) is aligned and
properly seated.
b Reseat the sensor cable on the sensor side. Reseat also the sensor
connector J8 on the controller board. POR the machine.
Does the error remain?
Replace the sensor
(mailbox diverter
plunger HP). See
“Sensor (mailbox
diverter plunger HP)
removal” on page
810.
If the error persists,
then go to step 10.
The problem is solved.
Step 10
Reseat all the connectors on the controller board. POR the machine.
Does the error remain?
Replace the controller
board. See
“Mailbox
controller board
removal” on page
809.
If the error persists,
then replace the
mailbox assembly. See
“Mailbox option
removal” on page
791.
The problem is solved.
7463
Diagnostic information
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