Actions Yes No
Step 1
Make sure the imaging unit or toner cartridge is not damaged.
Note: In some printer models, you may need to check all print or toner
cartridges.
a Remove the imaging unit or toner cartridge.
Warning—Potential Damage: Be careful not to touch the
photoconductor drum or imaging kit. Doing so may affect the print
quality of future print jobs.
b Reinstall the imaging unit or toner cartridge.
Does this solve the problem?
The problem is solved. Go to step 2.
Step 2
Resend the print job:
Before sending the job to print, check to make sure that an off-white
background is not selected.
• For Windows users, check the Print properties.
• For Macintosh users, check the Print dialog.
Does this solve the problem?
The problem is solved. Go to step 3.
Step 3
Replace the imaging unit or toner cartridge.
Does this solve the problem?
The problem is solved. Go to step 4.
Step 4
Replace the fuser.
Does this solve the problem?
The problem is solved. Go to step 5.
Step 5
Replace the LVPS. See
“LVPS removal” on page 445.
Does this solve the problem?
The problem is solved. Go to step 6.
Step 6
Replace the printhead. See
“Laser printhead removal” on page 457.
Does this solve the problem?
The problem is solved. Contact the next level
of support.
7463
Diagnostic information
73
To Next Page
Loading...
