OmniPod 5 - Page 323

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Frequently Asked Questions and Troubleshooting 2626 Frequently Asked Questions and Troubleshooting
Issue Possible cause What you can do
Received a
“New Device
Detected”
message
when signing
into the
Omnipod 5
App
You are currently
signed into another
Controller with
your Omnipod ID.
Note: If you are wearing an active Pod
when signing into a new device, your
current Pod will still be delivering
insulin, but you will not be able to
manage it on the new device.
1. Remove the current Pod in order to
stop receiving insulin.
2. Aer removing the current Pod, you
will need to go through the set-up
process again, including pairing
a new Pod and re-entering your
Transmitter serial number (SN).
Opening the
Omnipod 5
App restarts
the set-up
process
You cleared
App data for the
Omnipod 5 App.
is causes you to
lose all your settings
and insulin history.
If you clear data for the Omnipod 5 App,
your current Pod will still be delivering
insulin, but you won't be able to manage
it with your Omnipod 5 App.
1. Remove the current Pod in order to
stop receiving insulin.
2. Aer removing the current Pod, you
will need to go through the set-up
process again, including pairing
a new Pod and re-entering your
Transmitter serial number (SN).
Tip: You can get your Transmitter SN
from the
Dexcom G6 app. If you do not
have a record of your settings, contact
your healthcare provider for assistance.
Note: It may take the Transmitter and
Pod up to 20 minutes to connect.