OmniPod 5 - Sensor Faqs

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Frequently Asked Questions and Troubleshooting 2626 Frequently Asked Questions and Troubleshooting
26.3. Sensor FAQs
Issue Possible cause What you can do
Activated a Pod
and cannot see
sensor glucose
values in the
Omnipod5 App
Problem with
the Sensor or
Transmitter.
Check your
Dexcom G6 app and if
you do not see sensor glucose values,
then follow instructions there.
Transmitter
serial number
(SN) is not
entered into the
Omnipod 5 App.
1. Go to: Menu button ( ) >
Manage Sensor.
2. Make sure the SN is entered and
entered correctly. If you have
just connected, it can take up to
20 minutes for values to appear
in the Omnipod 5 App.
You are using
the DexcomG6
receiver.
1. Use the Dexcom G6 app on your
smartphone. e Omnipod 5
System is not compatible with the
Dexcom G6 receiver.
2. en, turn o the Dexcom G6
receiver.