OmniPod 5 - Error When Sending Insulin Instructions to the Pod; Pod Communication Issues - Try Again

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Frequently Asked Questions and Troubleshooting 2626 Frequently Asked Questions and Troubleshooting
26.5. Pod Communication Issues – “Try Again”
Warning: DO NOT apply a new Pod until you have deactivated and
removed the old Pod. A Pod that is not deactivated properly can continue to
deliver insulin as programmed, putting you at risk of over-delivery of insulin,
which can lead to hypoglycaemia.
Warning: ALWAYS contact Customer Care if your Omnipod 5 System
Controller is damaged and not working properly. If a Controller replacement
is needed, ALWAYS consult with your healthcare provider to get instructions
on using other backup insulin delivery methods, like insulin injections. Make
sure to check your glucose frequently.
If a Pod communication issue occurs, you will see a “No Pod communication”
message on the POD INFO tab. Follow the on-screen instructions to resolve
the issue. Your Controller will also beep every 10 seconds when there is an
unacknowledged communication issue due to an instruction being unable to be
sent to the Pod.
Tip: When there is a communication issue, the Omnipod 5 App oers you
options to help you resolve it. It is in your best interest to leave any options to
DISCARD or DEACTIVATE POD as the last choice aer trying the other option(s).
Error when sending insulin instructions to the Pod
A communication error may occur when the Omnipod 5 App attempts to
send insulin delivery instructions to the Pod. If a communication error occurs
when the Omnipod 5 App attempts to send an insulin delivery instruction, the
Omnipod 5 App oers you dierent options.
If the Omnipod 5 App has sent the instruction to the Pod and hasn't received
conrmation that it was carried out, the Omnipod 5 App oers these options:
• CHECK STATUS: Move to a new location, then select this option to recheck for
conrmation that the instruction was carried out.
• DEACTIVATE POD: is should not be your rst choice. When you select this
option, you can follow the instructions for replacing your Pod.
If the Omnipod 5 App has not sent the instruction to the Pod, the
Omnipod 5 App tells you to move to a new location and tap TRY AGAIN to
reattempt communication. Aer you tap TRY AGAIN, if the next communication
attempt fails, the Omnipod 5 App oers these options:
• CANCEL: Select this option to cancel sending the instruction. In this case, the
Pod continues with its prior insulin delivery mode. You can try to send the
instruction later.
• TRY AGAIN: Move to a new location, then select this option to tell the
Omnipod 5 App to reattempt sending the instruction to the Pod.