OmniPod 5 - Error When Activating a Pod; Error When Cancelling a Bolus; Error When Deactivating a Pod

Frequently Asked Questions and Troubleshooting 26
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26 Frequently Asked Questions and Troubleshooting
• DEACTIVATE POD: is should not be your rst choice. When you select this
option, you can follow the instructions for replacing your Pod.
Error when cancelling a bolus
If you are trying to cancel a bolus when a communication error occurs, the
following options become available:
• CANCEL: Select this option to stop attempting to cancel the bolus. e Pod
continues to deliver the bolus.
Note: If the “cancel bolus” instruction has already been sent, this CANCEL
option is not available.
• TRY AGAIN: Move to a new location, then select this option to tell the
Omnipod 5 App to continue attempting to communicate with the Pod.
• DEACTIVATE POD: is should not be your rst choice. When you select this
option, you can follow the instructions for replacing your Pod.
If the “cancel bolus” instruction has already been sent from the Omnipod 5 App
when a communication error occurs, the Omnipod 5 App oers these options:
• CHECK STATUS: Select this option to attempt to re-establish communication
with the Pod and obtain the current status of the “cancel bolus” command
• DEACTIVATE POD: is should not be your rst choice. Select this option to
deactivate the Pod when CHECK STATUS is unsuccessful.
Error when activating a Pod
If a communication error occurs during Pod activation, the following options
become available:
• DISCARD POD: is should not be your rst choice. Select this option to stop
attempting to use this Pod.
• TRY AGAIN: Select this option to attempt to re-establish communication.
Error when deactivating a Pod
If a communication error occurs during Pod deactivation, the following options
become available:
• DISCARD POD: Select this option if the TRY AGAIN option has not resolved
the problem. is will tell your Omnipod 5 System to unpair from that Pod.
e Omnipod 5 App instructs you to remove your Pod and tap CONTINUE.
• TRY AGAIN: Select this option to attempt to re-establish communication.
Note: Aer selecting the discard option, you can prevent future alarms from
the discarded Pod by following the instructions in “13.9. Silencing Unresolved
Alarms” on page 173.
Note: If there is an unconrmed bolus when you discard a Pod, the Omnipod5
System does not know how much of the bolus was delivered. erefore, the
Omnipod 5 System temporarily disables the SmartBolus Calculator for a period