OmniPod 5 - Page 326

Frequently Asked Questions and Troubleshooting 26
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26 Frequently Asked Questions and Troubleshooting
Issue Possible cause What you can do
Sensor glucose
values no longer
show up in the
Omnipod5 App.
Instead, there
are dashes. e
DexcomG6 app
does not show a
problem.
e most likely
reason this could
happen is an
interruption in
communication
between the
Transmitter and
the Pod.
To minimise the risk of interruption,
make sure your Sensor, Transmitter
and Pod are worn on the same side of
the body. Wireless communications
do not travel well through the body.
For example, if your Sensor is worn
on the abdomen and the Pod is on
the back of the arm, the signal may be
interrupted. Try to keep the Pod and
Sensor on the same side of the body
to maximise your time in Automated
Mode.
You can also try deleting the
Transmitter serial number (SN) and
re-entering it.
¾ Go to: Menu button ( ) >
Manage Sensor
is resets the communication
between the Transmitter and the Pod.
Sensor glucose
values on the
DexcomG6 app
look dierent
from those on the
Omnipod5 App.
e
Dexcom G6
app receives
sensor glucose
values directly
from the Sensor.
e Omnipod 5
App receives
sensor glucose
values from the
Pod. Occasionally,
there is a slight
delay before the
value is updated
on the Omnipod 5
App.
e dierence should be minor.
To bring the value up to date, bring
the Controller close to the Pod.