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AppendixAppendix
for replacement, the activation of the Pod must fall within both time periods (i.e., occur on or
before the expiration date printed on the label with a manufacture date no more than eighteen
(18) months before and on or before a time no more than seventy-two (72) hours before you
notify Insulet of the claim).
is eighteen (18) month and seventy-two (72) hour warranty period apply only to new
Pods and, in the event a Pod is replaced, the warranty period shall not be extended or reset.
us, if Insulet replaces a Pod under this Limited Express Warranty, the warranty coverage
for the replacement Pod shall expire either eighteen (18) months from the manufacture date
of the original Pod or seventy-two (72) hours from the time of activation of the original Pod,
whichever occurs rst.
LIMITED EXPRESSWARRANTYTERMS AND CONDITIONS
is Limited Express Warranty applies only to Controllers and Pods that were originally
sold for use in the country in which you purchased or received the applicable product (the
“Territory”). Insulet will only ship repaired or replaced Controllers and Pods and provide
warranty services within the Territory.
Claim Procedure
To be eligible to claim under this Limited Express Warranty, you must notify Insulet of the
claimed defect with the Controller or the Pod within the applicable warranty period by calling
the applicable Insulet Customer Care number found on our website or in the product User
Guide. For a claim involving the Controller, you must provide the Controller serial number
and a description of the claimed defect. For a claim involving a Pod, you must provide the Pod
lot number and a description of the claimed defect. You may also be required to verify the date
of purchase (or receipt where purchased on your behalf) of the Controller and/or the Pod and
the time that you activated the Pod.
Your failure to follow any of the above steps may result in the denial of coverage under this
Limited Express Warranty.
Unless Insulet elects to repair the Pod or the Controller (which may include, but is not limited
to, a repair kit or replacement part(s) Insulet provides) or refers you to a third-party repairer,
you must obtain Insulet's authorization prior to returning the Pod or the Controller to Insulet.
e Pod or Controller must be properly packaged and returned to Insulet according to the
instructions provided in the Return Merchandise Authorization (RMA) Kit, which will be
sent to you by Insulet. With a prior authorization, Insulet will pay all reasonable packaging
and postage charges, where applicable, incurred in shipping the Pod or the Controller to
Insulet under this Limited Express Warranty. For the avoidance of doubt, this Limited Express
Warranty does not cover repairs performed or replacements provided by any person or entity
other than Insulet, except those performed or provided by third parties to which you were
explicitly referred by Insulet.
Proof of Purchase
In order to verify the date of purchase (or receipt where purchased on your behalf), the date of
manufacture, or the time of activation and to determine if the claim under this Limited Express
Warranty is within the applicable warranty periods, Insulet may require that you provide a valid
proof of purchase, manufacture or activation. Your failure to provide a valid proof of purchase,
manufacture or activation, as determined by Insulet, may result in the denial of coverage under
this Limited Express Warranty.
Exclusions
is Limited Express Warranty covers only the original purchaser and cannot be transferred
or assigned with the sale, rental or other transfer of the Controller or of the Pod to any other
person or entity.
is Limited Express Warranty will apply only if the Controller or the Pod at issue has been
used in accordance with the Omnipod 5 Automated Insulin Delivery System User Guide and/
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