You can test the Call‑Home seings from the Networking overview page of the
System tab.
Related Links
Auto Service Requests
Seings for ASR (Call-Home)
Activate ASR (Test Call-Home)
Activate ASR (Test Call-Home)
After you have congured Call‑Home for the Auto Service Request (ASR)
feature, send an ASR activation request to My Oracle Support (MOS).
Prerequisites:
• Call‑Home is congured to access the ASR functions in MOS.
• Event triggering and periodic triggering for Call‑Home are enabled and, the
parameters are set to the default seings.
• Administrator privileges exist to the ASR asset that is registered in MOS.
1 Navigate to System > Global Seings > Networking.
2 To send the ASR activation request, select Actions > Test Call‑Home.
3 Conrm that you want to send test Call‑Home information, and click OK.
The Call‑Home test is an ASR activation request in MOS. MOS should
receive your request in a few minutes, but no longer than 60 minutes.
Note: You can repeat the activation request again, as necessary.
You or the customer user administrator (CUA) performs the following steps to
verify that the ASR activation request was successful.
4 Verify the receipt of an email from MOS with instructions to complete the
ASR activation process.
For information that describes how to complete the activation process,
login to My Oracle Support (hps://support.oracle.com/). Search for the
article titled “How to complete Auto Service Request (ASR) asset activation
using My Oracle Support.”
5 Log in to MOS and verify that the ASR asset status shows “pending”.
An “inactive” state means that MOS has not received your activation
request.
If you did not receive an email from MOS, or if the ASR asset in MOS is
“inactive”, then perform the detailed ASR activation (Call‑Home)
troubleshooting.
Note: Do not contact Oracle Customer Support until you have completed the
troubleshooting checks.
Configure Global Settings
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