Fatal device errors are errors that cannot be resolved by a restart of the device. In this case, contact the
Customer Support Center. The device goes permanently out of operation, a failure is avoided. In the fallback
mode, minimal operation of the device via the on-site operation panel and DIGSI is possible. In this way, for
example, you can still read out information from the device-diagnosis log.
Life contact Is terminated in the fallback mode
Red error LED Is activated in the fallback mode
Log
For every device error that immediately leads to entry into the fallback mode, entries from supervision
messages and from the signal
(_:301) Device status
into the operational log are not possible. The
actual supervision indication is entered in the device-diagnosis log at the point in time of the fault detection,
that is, before entry into the fallback mode. These indications are recorded with a real-time stamp and are thus
available for later analyses. The device-diagnosis log contains expanded fault descriptions. There, you are
offered recommendations of corresponding corrective measures for each detected device error.
You can find further information on handling the logs in chapter 3.
Overview of Errors
Number Device-Diagnosis Log
2822 Memory error (continuous)
Contact the Customer Support Center.
4727, 5018-5028 Hardware failure at module 1-12:
Contact the Customer Support Center.
4729 Device bus error (repeated):
•
Check the module configuration and the module connections.
•
Contact the Customer Support Center.
4733 Incorrect hardware configuration:
Synchronize the hardware configuration of the device with DIGSI.
5037-5048 Wrong module 1-12 detected:
Synchronize the hardware configuration of the device with DIGSI.
5031-5035 Identified wrong plug-in module on plug-in module position E/F/M/N/P:
Synchronize the hardware configuration of the device with DIGSI.
Wrong application configuration:
Search for the cause in the operational log and load a valid configuration to the device.
3640, 4514 Data-structure error:
Contact the Customer Support Center.
956 Firmware-version error:
Contact the Customer Support Center.
2013, 2025 Signature error:
Contact the Customer Support Center.
CFC error:
In DIGSI, check your CFC chart for the cause.
5050-5061 Binary-output error in module 1 - 12:
Contact the Customer Support Center.
5088, 5089 A missing display configuration was established:
Synchronize the hardware configuration of the device with DIGSI.
Defect Severity 4 (Group Alarm)
Errors of defect severity 4 are not device failures in the classical meaning. These errors do not affect the device
hardware and are not detected or reported by internal device supervision functions. The condition of the
9.8.5
Supervision Functions
9.8 Error Responses and Corrective Measures
1302 SIPROTEC 5, Overcurrent Protection, Manual
C53000-G5040-C017-8, Edition 07.2017
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