Siemens SCALANCE W1750D UI

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ClearPass Guest Setup

34.3 Troubleshooting

SCALANCE W1750D UI

Configuration Manual, 02/2018, C79000-G8976-C451-02

527

34.3

Troubleshooting

Table 34- 1 Troubleshooting

Problem

Solution

Limiting devices has no effect.

Ensure IPv6 is disabled.

Apple Macintosh running Mountain Lion can use AirPlay but iOS

devices cannot.

Ensure IPv6 is disabled.

Main Page

Default Chapter2
- C79000-G8976-C4512
- Table of Contents5
1 About this Guide19
- Table 1- 1 Typographical Conventions19
2 Security Recommendations21
3 About SCALANCE W25
- Overview25
- Scalance W Ui26
- Scalance W Cli27
4 Setting up an AP29
- Setting up an SCALANCE W Network29
- Connecting an AP29
- Assigning an IP Address to the AP30
- Provisioning an AP31
- Zero Touch Provisioning of Aps31
- Provisioning Aps through Airwave33
- Logging in to the SCALANCE W UI34
- Figure 4-1 Login Screen34
- Accessing the SCALANCE W CLI36
5 Automatic Retrieval of Configuration41
- Managed Mode Operations41
- Configuration Managed Mode Parameters42
- Table 5- 1 Managed Mode Commands42
- Verifying the Configuration44
6 SCALANCE W User Interface45
- Login Screen45
- Figure 6-1 Connectivity Summary45
- Main Window47
- Figure 6-2 SCALANCE W Main Window47
- Configuration47
- Tabs49
- Network Tab49
- Access Points Tab50
- Clients Tab51
- Links52
- New Version Available52
- System53
- Security54
- Maintenance55
- More56
- Figure 6-3 VPN Window for Ipsec Configuration56
- Figure 6-4 IDS Window: Intrusion Detection57
- Figure 6-5 IDS Window: Intrusion Protection57
- Figure 6-6 Wired Window58
- Figure 6-7 Services Window: Default View59
- Figure 6-8 DHCP Servers Window60
- Help61
- Logout61
- Monitoring61
- Figure 6-9 RF Dashboard in the Monitoring Pane64
- Figure 6-10 RF Trends for Access Point66
- Figure 6-11 RF Trends for Clients66
- Monitoring67
- Figure 6-12 Usage Trends Graphs in the Default View68
- Client Match72
- Figure 6-13 Client Distribution on AP Radio72
- Figure 6-14 Channel Availability Map for Clients72
- Apprf73
- Spectrum73
- Alerts74
- Figure 6-15 Alerts Link74
- Table 6- 1 Types of Alerts75
- Figure 6-16 Client Alerts75
- Table 6- 2 Types of Alerts76
- Ids78
- Airgroup79
- Configuration79
- Airwave Setup80
- Pause/Resume80
- Views80
7 Initial Configuration Tasks81
- Configuring System Parameters81
- Table 7- 1 System Parameters81
- Changing Password87
8 Customizing AP Settings89
- Modifying the AP Host Name89
- Configuring Zone Settings on an AP90
- Specifying a Method for Obtaining IP Address91
- Configuring Radio Profiles for an AP92
- Configuring Uplink VLAN for an AP94
- Changing USB Port Status95
- Master Election and Virtual Controller96
- Adding an AP to the Network98
- Removing an AP from the Network99
9 VLAN Configuration101
- VLAN Pooling101
- Uplink VLAN Monitoring and Detection on Upstream Devices101
10 Ipv6 Support103
- Ipv6 Notation103
- Enabling Ipv6 Support for AP Configuration104
- Firewall Support for Ipv6106
- Debugging Commands107
11 Wireless Network Profiles109
- Configuring Wireless Network Profiles109
- Configuring WLAN Settings for an SSID Profile110
- Configuring VLAN Settings for a WLAN SSID Profile117
- Configuring Security Settings for a WLAN SSID Profile120
- Configuring Access Rules for a WLAN SSID Profile131
- Configuring Per-AP SSID and Per-AP-VLAN Settings on a Wireless Profile134
- Configuring Fast Roaming for Wireless Clients135
- Opportunistic Key Caching135
- Fast BSS Transition (802.11R Roaming)137
- Radio Resource Management (802.11K)138
- BSS Transition Management (802.11V)141
- Configuring Modulation Rates on a WLAN SSID142
- Multi-User-MIMO143
- Management Frame Protection144
- Disabling Short Preamble for Wireless Client144
- Editing Status of a WLAN SSID Profile145
- Deleting a WLAN SSID Profile145
12 Wired Profiles147
- Configuring a Wired Profile147
- Configuring Wired Settings147
- Configuring VLAN for a Wired Profile149
- Configuring Security Settings for a Wired Profile151
- Authentication and User151
- Configuring Access Rules for a Wired Profile153
- Assigning a Profile to Ethernet Ports155
- Editing a Wired Profile156
- Deleting a Wired Profile156
- Link Aggregation Control Protocol156
- Enabling Port-Channel on a Switch157
- Enabling Static LACP Configuration158
- Understanding Hierarchical Deployment159
13 Captive Portal for Guest Access161
- Understanding Captive Portal161
- Types of Captive Portal161
- Walled Garden162
- Configuring a WLAN SSID for Guest Access163
- Configuring Wired Profile for Guest Access170
- Configuring Internal Captive Portal for Guest Network172
- Configuring External Captive Portal for Guest Network176
- External Captive Portal Profiles176
- Creating a Captive Portal Profile176
- Configuring an SSID or Wired Profile to Use External Captive Portal Authentication178
- External Captive Portal Redirect Parameters181
- Configuring External Captive Portal Authentication Using Clearpass Guest181
- Table 13- 1 External Captive Portal Redirect Parameters181
- Configuring Facebook Login184
- Setting up a Facebook Page184
- Configuring an SSID184
- Configuring the Facebook Portal Page185
- Accessing the Portal Page186
- Configuring Guest Logon Role and Access Rules for Guest Users187
- Configuring Captive Portal Roles for an SSID190
- Configuring Walled Garden Access194
- Disabling Captive Portal Authentication195
14 Authentication and User Management197
- Managing AP Users197
- Table 14- 1 User Privileges197
- Configuring AP Users198
- Configuring Authentication Parameters for Management Users200
- Adding Guest Users through the Guest Management Interface202
- Supported Authentication Methods203
- Supported EAP Authentication Frameworks205
- Configuring Authentication Servers206
- Supported Authentication Servers206
- TACACS Servers208
- Configuring an External Server for Authentication209
- Enabling RADIUS Communication over TLS214
- Configuring Dynamic RADIUS Proxy Parameters216
- Associate Server Profiles to a Network Profile218
- Understanding Encryption Types220
- Table 14- 2 WPA and WPA-2 Features220
- Table 14- 3 Recommended Authentication and Encryption Combinations221
- Configuring Authentication Survivability222
- Configuring 802.1X Authentication for a Network Profile224
- Enabling 802.1X Supplicant Support227
- Configuring MAC Authentication for a Network Profile229
- Configuring MAC Authentication with Captive Portal Authentication231
- Configuring Wispr Authentication233
- Blacklisting Clients235
- Uploading Certificate238
15 Roles and Policies243
- Firewall Policies243
- Access Control List Rules243
- Configuring ACL Rules for Network Services244
- Configuring Network Address Translation Rules247
- Configuring ALG Protocols250
- Configuring Firewall Settings for Protection from ARP Attacks251
- Configuring Firewall Settings to Disable Auto Topology Rules253
- Managing Inbound Traffic254
- Content Filtering260
- Configuring User Roles266
- Configuring Derivation Rules270
- Understanding Role Assignment Rule270
- Creating a Role Derivation Rule271
- Understanding VLAN Assignment273
- Configuring VLAN Derivation Rules275
- Using Advanced Expressions in Role and VLAN Derivation Rules277
- Table 15- 1 Regular Expressions277
- Configuring a User Role for VLAN Derivation279
16 DHCP Configuration281
- Configuring DHCP Scopes281
- Configuring Local DHCP Scopes281
- Configuring Distributed DHCP Scopes284
- Configuring Centralized DHCP Scopes288
- Table 16- 1 DHCP Relay and Option 82289
- Configuring the Default DHCP Scope for Client IP Assignment291
17 Configuring Time-Based Services295
- Time Range Profiles295
- Configuring a Time Range Profile296
- Applying a Time Range Profile to a WLAN SSID297
- Verifying the Configuration298
18 Dynamic DNS Registration299
- Enabling Dynamic DNS299
- Configuring Dynamic DNS Updates for Clients301
- Verifying the Configuration302
19 VPN Configuration303
- Understanding VPN Features303
- Table 19- 1 VPN Protocols304
- Configuring a Tunnel from an AP to a Mobility Controller305
- Configuring an Ipsec Tunnel305
- Configuring an L2-GRE Tunnel308
- Configuring an L2Tpv3 Tunnel313
- Configuring Routing Profiles323
20 AP-VPN Deployment327
- Understanding AP-VPN Architecture327
- Table 20- 1 AP-VPN Scalability327
- Table 20- 2 DHCP Scope and VPN Forwarding Modes Matrix330
- Configuring AP and Controller for AP-VPN Operations331
- Configuring an AP Network for AP-VPN Operations331
- Configuring a Controller for AP-VPN Operations334
- Table 20- 3 Branch Details339
21 Adaptive Radio Management341
- ARM Overview341
- Configuring ARM Features on an AP343
- Band Steering343
- Airtime Fairness Mode343
- Client Match344
- Access Point Control347
- Verifying ARM Configuration348
- Configuring Radio Settings351
22 Deep Packet Inspection and Application Visibility357
- Deep Packet Inspection357
- Enabling Application Visibility358
- Application Visibility359
- Enabling URL Visibility366
- Configuring ACL Rules for Application and Application Categories367
- Configuring Web Policy Enforcement Service371
23 Voice and Video375
- Wi-Fi Multimedia Traffic Management376
- Table 23- 1 WMM AC to 802.1P Priority Mapping376
- Table 23- 2 WMM AC-DSCP Mapping377
- Media Classification for Voice and Video Calls380
- Enabling Enhanced Voice Call Tracking382
- Table 23- 3 SNMP Trap Details for Voip Calls382
24 Services383
- Configuring Airgroup383
- Multicast DNS and Bonjour® Services384
- DLNA Upnp Support385
- Airgroup Features386
- Airgroup Components388
- Table 24- 1 SCALANCE W, Clearpass Policy Manager, and Clearpass Guest Requirements388
- Configuring Airgroup and Airgroup Services on an AP389
- Table 24- 2 Airgroup Filtering Options389
- Configuring Airgroup and Clearpass Policy Manager Interface in SCALANCE W393
- Configuring an AP for RTLS Support395
- Configuring an AP for Analytics and Location Engine Support397
- Managing BLE Beacons400
- Configuring Opendns Credentials402
- Integrating an AP with Palo Alto Networks Firewall403
- Integrating an AP with an XML API Interface406
- Table 24- 3 XML API Command407
- Table 24- 4 XML API Command Options408
- CALEA Integration and Lawful Intercept Compliance409
25 AP Management and Monitoring417
- Managing an AP from Airwave417
- Configuring Organization String421
- Alternate Method for Defining Vendor Specific DHCP Options424
26 Uplink Configuration425
- Uplink Interfaces425
- Ethernet Uplink426
- Cellular Uplink429
- Wi-Fi Uplink431
- Uplink Preferences and Switching434
- Enforcing Uplinks434
- Setting an Uplink Priority435
- Enabling Uplink Preemption435
- Switching Uplinks Based on VPN and Internet Availability436
- Viewing Uplink Status and Configuration438
27 Intrusion Detection441
- Detecting and Classifying Rouge Aps441
- OS Fingerprinting442
- Configuring Wireless Intrusion Protection and Detection Levels443
- Configuring IDS448
28 Mesh AP Configuration451
- Mesh Network Overview451
- Setting up SCALANCE W Mesh Network453
- Configuring Wired Bridging on Ethernet 0 for Mesh Point454
29 Mobility and Client Management455
- Layer-3 Mobility Overview455
- Configuring L3-Mobility457
30 Spectrum Monitor461
- Understanding Spectrum Data461
- Configuring Spectrum Monitors and Hybrid Aps467
31 AP Maintenance471
- Upgrading an AP471
- Backing up and Restoring AP Configuration Data473
- Converting an AP to a Remote AP and Campus AP474
- Resetting a Remote AP or Campus AP to an AP478
- Rebooting the AP479
32 Monitoring Devices and Logs481
- Configuring SNMP481
- Configuring a Syslog Server486
- Configuring TFTP Dump Server489
- Running Debug Commands490
- Uplink Bandwidth Monitoring495
33 Hotspot Profiles497
- Understanding Hotspot Profiles497
- Configuring Hotspot Profiles500
- Creating Advertisement Profiles for Hotspot Configuration500
- Creating a Hotspot Profile509
- Associating an Advertisement Profile to a Hotspot Profile511
- Creating a WLAN SSID and Associating Hotspot Profile512
- Sample Configuration514
34 Clearpass Guest Setup519
- Configuring Clearpass Guest519
- Verifying Clearpass Guest Setup526
- Troubleshooting527
35 AP-VPN Deployment Scenarios529
- Scenario 1 - Ipsec: Single Datacenter Deployment with no Redundancy530
- Scenario 2 - Ipsec: Single Datacenter with Multiple Controllers for Redundancy535
- Scenario 3 - Ipsec: Multiple Datacenter Deployment with Primary and Backup Controllers for Redundancy541
- Scenario 4 - GRE: Single Datacenter Deployment with no Redundancy547
Appendix553
- Terms553
- Acronyms and Abbreviations556
- Glossary566

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