Thermo Scientific Applied Biosystems QuantStudio 7 Pro - Request instrument service with Smart Help; Perform and view self-verification tests; Perform a hardware test

8.
(Optional) Tap to record a description of the technical issue.
9.
Tap Done.
A confirmation email is sent. It is sent even if email was not selected as the preferred contact method.
Request instrument service with Smart Help
Request instrument service with Smart Help for any instrument service request. A Connect pr
ofile is
required.
Note: A recording to describe the technical problem is not stored on the instrument.
1.
In the home scr
een, tap
(Settings)4Maint
enance and service4Smart Help.
The Smart Help screen is displayed.
2.
Tap Edit, then enter a description in the Description field.
3.
Fill out the Email field and the Phone field.
4.
Select a country from the dropdown list.
5.
Select a preferred contact method from the dropdown list.
6.
(Optional) Select the Include instrument log file checkbox.
The log file is not required but it is recommended for troubleshooting.
7.
(Optional) Tap Attach run files, select run files, then tap Attach files.
8.
(Optional) Tap
to record a description of the technical issue.
9.
T
ap Done.
A confirmation email is sent. It is sent even if email was not selected as the preferred contact method.
Perform and view self-verification t
ests
Perform a hardware test
There will be elevated noise levels while the fans are tested.
IMPORTANT! Ensur
e that there is no obstruction at the front of the instrument. The instrument drawer
opens and closes as part of the test.
1.
In the home scr
een, tap
(Settings)4Maint
enance and service4Self verification test.
The Self Verification Test screen is displayed.
2.
Tap Hardware test.
3.
Tap Start test.
The test takes approximately 10 minutes.
Chapter 11 Configur
e the instrument settings
Configure maintenance and service settings
11
QuantStudio
™
6 Pro Real-Time PCR System and QuantStudio
™
7 Pro Real-Time PCR System User Guide
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