129 ZXP Series 9 Card Printer Service Manual P1086708-001
7
Troubleshooting
OCP Error Messages
The table offers causes and solutions to symptoms related to improper operation. Check the table
when experiencing any loss of operation or print quality.
CODE MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION
1 SYSTEM NOT READY A problem was detected during
printer start-up.
Power cycle the printer, and
retry. If problem persists,
contact Zebra Tech Support.
2–4 SYSTEM ERROR Internal logic error. Power cycle the printer, and
retry.
5 FW UPGRADE ERROR Firmware upgrade
incompatibility.
Verify the version, and retry
installing the rmware.
6 DIAGNOSTIC ERROR Error encountered in
Diagnostic Mode.
Power cycle the printer, and
retry.
7 FW UPGRADE ERROR Firmware upgrade failed. Verify the version, and retry
installing the rmware.
8 CRITICAL ERROR
SHUTTING DOWN
Major malfunction encountered. Contact Zebra Tech Support.
3001 PRINTER OFFLINE Status toggled (ofine/online)
via the OCP Advanced Settings
Menu.
Change status to online via the
OCP Advanced Settings Menu.
4002 INVALID CARD TYPE Encoding error. • Ensure that you are using
the correct card type.
• In the Encoding tab of the
driver Printing Preferences,
check that the settings are
correct for the cards you are
using.
• Ensure that the data
conforms to ISO
Specications.
• Retry writing and reading.
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