Zebra ZXP 9 Series User Manual

130 ZXP Series 9 Card Printer Service Manual P1086708-001
Troubleshooting
CODE MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION
4003 CARD JAM Card is jammed in the Printer Clear the card path.
4010 OUT OF FILM The transfer lm has run out. • Conrm proper installation.
• Load new roll of transfer lm.
4011 INTM INVALID Transfer lm does not match
the printer—incorrect OEM
code.
• Verify the part number of the
transfer lm is correct on lm
RFID tag.
• Contact Zebra Tech Support.
4012 FILM JAM The transfer lm is jammed. • Check the transfer lm.
• Reinstall the transfer lm.
• Repair the break in the
transfer lm and reinstall.
4013 FILM MOTION ERROR Transfer lm not correctly
responding to motion
commands.
• Check the transfer lm.
• Reinstall the transfer lm.
• Power cycle the printer.
4014 CARD FEED ERROR Card is jammed in Feeder
Cartridge.
• Clear card jam in Feeder
Cartridge, and re-seat
Feeder Cartridge.
• Ensure that cards are not
stuck together and that they
are the correct thickness (30
mil only).
4015 CARD NOT INSERTED Card was not fed into the
Single Card Feed Slot within
30-second period.
Retry and feed card into the
Single Card Feed Slot, or
cancel the operation.
4016 OUT OF CARDS • The Feeder Cartridge is
empty.
• Card is stuck in Feeder
Cartridge.
• Load cards in the Feeder
Cartridge.
• Re-seat the Feeder
Cartridge.
4017 INTM AUTH FAIL RFID auth invalid or corrupt. • Contact Zebra Tech Support.
5001 OUT OF RIBBON Print ribbon has run out. Load a new roll of print ribbon.
5002 INVALID RIBBON Ribbon does not match the
printer—incorrect OEM code.
• Verify the part number of the
ribbon is correct on lm RFID
tag.
• Contact Zebra Tech Support.
5003 RIBBON JAM Print ribbon is jammed. • Check the print ribbon.
• Reinstall the print ribbon.
• Repair the break in the print
ribbon and reinstall.
5004 RIBBON MOTION ERROR Print ribbon not correctly
responding to motion
commands.
• Check the print ribbon.
• Reinstall the print ribbon.
• Repair the break in the print
ribbon and reinstall.
5005 RIBBON ADC ERROR Possible hardware issue. Contact Zebra Tech Support.
5006 RIBBON BEMF ERROR Problem with the Back EMF
(BEMF) of the ribbon motors.
Contact Zebra Tech Support.

Zebra ZXP 9 Series Specifications

General

Resolution	300 dpi
Card Capacity Output	100 cards
Memory	64 MB
Interface	USB, Ethernet
Operating Humidity	20% to 80% non-condensing
Print Technology	Dye Sublimation
Print Speed YMCK	Up to 190 cards/hour
Card Capacity Input	100 cards
Card Sizes	CR-80 ISO 7810
Connectivity	USB, Ethernet
Operating System	Windows, Linux
Options	Magnetic stripe encoding
Power Requirements	100-240V AC, 50/60Hz
Operating Temperature	15°C to 35°C
Card Thickness	10-40 mil