Zebra ZXP 9 Series User Manual

P1086708-001 ZXP Series 9 Card Printer Service Manual 131
Troubleshooting
CODE MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION
5007 RIB COLOR DETECT ERR • Print ribbon is not installed
correctly.
• Tricolor sensor error.
• Reinstall the print ribbon.
• Perform tricolor calibration in
ZMotif Service Partner Tool.
• Contact Zebra Tech Support.
5008 RIBBON AUTH FAIL RFID auth invalid or corrupt. • Contact Zebra Tech Support.
6001–6008 GENERAL MEMORY
ERROR
There is a problem when
accessing general memory.
• Power cycle the printer, and
retry.
• Contact Zebra Tech Support.
6009 FLASH ERASE ERROR There is a problem when
accessing ash memory.
• Power cycle the printer, and
retry.
• Contact Zebra Tech Support.
6010 FLASH ERASE VERIF ERR There is a problem when
accessing ash memory.
• Power cycle the printer, and
retry.
• Contact Zebra Tech Support.
6011 FLASH PROGRAM ERROR There is a problem when
accessing ash memory.
• Power cycle the printer, and
retry.
• Contact Zebra Tech Support.
6012 FLASH PROG VERIFY ERR There is a problem when
accessing ash memory.
• Power cycle the printer, and
retry.
• Contact Zebra Tech Support.
6013 INVALID FW SRECORD There is a problem when
accessing ash memory.
• Power cycle the printer, and
retry.
• Contact Zebra Tech Support.
6015–6025 GENERAL MEMORY
ERROR
There is a problem when
accessing general memory.
• Power cycle the printer, and
retry.
• Contact Zebra Tech Support.
7001 CARD FEED ERROR Card is jammed in Feeder
Cartridge.
• Clear the card jam in the
Feeder Cartridge, and re-
seat the Feeder Cartridge.
• Ensure that cards are not
stuck together and that they
are the correct thickness (30
mil only).
7003 PRINTHEAD CABLE
ERROR
Printhead cable loose or
disconnected.
Check printhead cable
connection, reconnect if loose
or disconnected.
7005 PRINTHEAD TOO HOT Printhead temperature out of
proper range (HOT).
Contact Zebra Tech Support.
7006 PRINTHEAD TOO COLD Printhead temperature out of
proper range (COLD).
Contact Zebra Tech Support.
7008 COVER OPEN This warning will be displayed if
the cover protecting the Printer
Module is opened.
This warning will be cleared
when the printer cover is
closed.
7010 PRINTHEAD MOTION ERR Printhead did not move
to proper position during
initialization.
• Power cycle the printer, and
retry.
• Re-seat the printhead.

Zebra ZXP 9 Series Specifications

General

Resolution	300 dpi
Card Capacity Output	100 cards
Memory	64 MB
Interface	USB, Ethernet
Operating Humidity	20% to 80% non-condensing
Print Technology	Dye Sublimation
Print Speed YMCK	Up to 190 cards/hour
Card Capacity Input	100 cards
Card Sizes	CR-80 ISO 7810
Connectivity	USB, Ethernet
Operating System	Windows, Linux
Options	Magnetic stripe encoding
Power Requirements	100-240V AC, 50/60Hz
Operating Temperature	15°C to 35°C
Card Thickness	10-40 mil