F6000 Family of Power System Simulators User Guide
72A-1589 Rev. C 02/01 8-3
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If possible, have the instrument set up near a telephone to facilitate
telephone assistance. Please have the following available when calling
Customer Service:
• Date of purchase.
• The instrument serial number, which is found on the bottom outer
case of the F6150.
• The hardware configuration and software revision, which are
displayed on the instrument front panel during the bootup
sequence.
• A precise description of the problem. Include any error messages
that have appeared, and the sequence of events leading to the
messages.
• The solutions that have been tried.
• Electronics tool kit and digital multimeter, in case Customer
Service suggests that a board or subassembly be removed.
Write down the name of the Customer Service representative, and ask to
speak to the same person during subsequent calls. Write down any
instructions the representative gives during a service call.
Safe Packing of the F6150
If troubleshooting checks and the replacement of defective parts in the
field fails to correct a problem with the instrument, the F6150 may need
to be returned to Doble for servicing. Contact Doble Engineering
Customer Service at 617-926-4900 before shipping the instrument.
To prepare the F6150 for shipping, disconnect all external cables and
attach the cover that protects the front panel of the instrument. Use the
original packing materials if they are available. If the original packing
materials are not available, pack the instrument for shipment as for any
fragile electronic equipment.
Triple-wall shipping containers can be ordered from Customer Service for
a nominal charge (Doble Part # 903-0045). Alternately, the instrument
may be packed using either of the following methods:
• Double-wall cardboard box with a minimum of 2-inch thick poly
foam padding all around.
• Wooden crate with a minimum of 2-inch thick poly foam padding
all around.
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