4 REPAIR AND MODIFICATION PROCEDURE
Please follow these steps to return an Automation product to us:
1.
Get the Repair and Modification Return Authorization (RMA) form
An electronic version of the RMA form is available from the following web page:
http://www.alstom.com/grid/productrepair/
2. Fill in the RMA form
Fill in only the white part of the form.
Please ensure that all fields marked (M) are completed such as:
▪ Equipment model
▪ Model No. and Serial No.
▪ Description of failure or modification required (please be specific)
▪ Value for customs (in case the product requires export)
▪ Delivery and invoice addresses
▪ Contact details
3. Send the RMA form to your local contact
For a list of local service contacts worldwide,visit the following web page:
http://www.alstom.com/grid/productrepair/
4. The local service contact provides the shipping information
Your local service contact provides you with all the information needed to ship the product:
▪ Pricing details
▪ RMA number
▪ Repair centre address
If required, an acceptance of the quote must be delivered before going to the next stage.
5. Send the product to the repair centre
▪ Address the shipment to the repair centre specified by your local contact
▪ Make sure all items are packaged in an anti-static bag and foam protection
▪ Make sure a copy of the import invoice is attached with the returned unit
▪ Make sure a copy of the RMA form is attached with the returned unit
▪ E-mail or fax a copy of the import invoice and airway bill document to your local contact.
Chapter 15 - Maintenance and Troubleshooting MiCOM P747
382 P747-TM-EN-1
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