D
IRECTION FR091521, REVISION 1 VIVID S60N/VIVID S70N BASIC SERVICE MANUAL
1-26 Section 1-8 - Returning/Shipping Probes and Repair Parts
PRELIMINARY
Section 1-10
Customer Assistance
1-10-1 Contact Information
If this equipment does not operate as indicated in this Service Manual or in the Vivid™ S60N/Vivid™
S70N User Manual, or if you require additional assistance, please contact the local distributor or
appropriate support resource, as listed below.
Prepare the following information before you call:
• Ultrasound System ID and/or serial number.
• Software version.
• Date and time of occurrence.
• Sequence of events leading to issue.
• Is the issue reproduceable?
• Imaging mode, probe, preset/application.
• Media brand, speed, capacity, type.
NOTE: Save secondary image capture, cine loop, 4D multi-volume loop.Restart the application before
resuming clinical scanning.
See also:
• Phone Numbers for Customer Assistance on page 1 - 27
• Phone and Fax Numbers for Manufacturer on page 1 - 28
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