Diagnostic information 2-71
5026
242.10—Paper Jam service check
4
Carefully lift the printer off the option, and lay
the printer on its back.
Check the option connector for damage.
Is the connector damaged?
Replace the option cable.
See “Option cable
removal” on page 4-125.
Go to step 5.
5
Is tray 2 a high-capacity input tray (2,000-
sheet feeder)?
Go to step 7. Go to step 6.
6
Replace the tray 2 option.
Does the error clear?
Problem resolved. Replace the system board.
See “System board
removal” on page 4-153.
7
Replace the HCIT top plate. See “Top plate
assembly removal” on page 4-204.
Problem resolved. Replace the system board.
See “System board
removal” on page 4-153.
Step Questions / actions Yes No
1 1. Bring the printer up in Diagnostics Menu
((turn off the printer, press and hold
and . and turn on the printer).
2. Select PRINT TESTS, and press
Select ().
3. Select a tray below tray 2, and press
Select ().
4. Select Single, and press Select ().
Did the page print correctly?
Problem resolved. Replace the complete
tray 2 option.
Step Questions / actions Yes No
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