Diagnostic information 2-81
5026
244.03, 244.11—Paper Jam service check
244.05—Paper Jam service check
Step Questions / actions Yes No
1 1. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold and
. and turn on the printer).
2. Select PRINT TESTS, and press
Select ().
3. Select a tray below tray 4, and press
Select ().
4. Select Single., and press Select ().
Did the page print correctly?
Problem resolved. Go to step 2.
2
Is tray 4 a high-capacity input option (2,000-
sheet feeder)?
Replace the HCIT top
plate. See “Top plate
assembly removal” on
page 4-204.
Replace the complete
tray 4 option.
Step Questions / actions Yes No
1 Has paper been fed from an input option
before?
Go to step 5. Go to step 2.
2
1. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold and
. and turn on the printer).
2. Select PRINT TESTS, and press
Select ().
3. Select a tray below tray 3, and press
Select ().
4. Select Single, and press Select ().
Did the page print correctly?
Problem resolved. Go to step 3.
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