Diagnostic information 2-79
5026
243.26—Paper Jam service check
243.27—Paper Jam service check
243.29—Paper Jam service check
Step Questions / actions Yes No
1 1. Determine the input tray.
2. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold and
. and turn on the printer).
3. Select PRINT TESTS, and press
Select ().
4. Select indicated, and press Select ().
5. Select Single, and press Select ().
Did the page feed correctly?
Problem resolved Go to step 2.
2
Is tray 2 a high-capacity input tray (2,000-
sheet feeder)?
Replace the HCIT top
plate. See “Top plate
assembly removal” on
page 4-204.
Replace the complete
tray 4 option.
Step Questions / actions Yes No
1 1. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold and
. and turn on the printer).
2. Select PRINT TESTS, and press
Select ().
3. Select a tray below tray 4, and press
Select ().
4. Select Single, and press Select ().
Did the page feed correctly?
Problem resolved. Replace the complete
tray 4 option.
Step Questions / actions Yes No
1 1. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold and
. and turn on the printer).
2. Select PRINT TESTS, and press
Select ().
3. Select Tray 3, and press Select ().
4. Select Single, and press Select ().
Did the page feed correctly?
Problem resolved. Go to step 2.
2
Is tray 3 a high-capacity input tray (2,000-
sheet feeder)?
Replace the HCIT elevator-
up sensor. See “HCIT
elevator motor with
sensor removal” on
page 4-198.
Replace the complete
tray 3 option.