2-84 Service Manual
5026
244.26—Paper Jam service check
244.27—Paper Jam service check
3
Carefully lift the printer off the option, and lay
the printer on its back.
Check the option connector for damage
Did the page feed correctly?
Replace the option cable.
See “Option cable
removal” on page 4-125.
Go to step 4.
4
Is tray 4 an high-capacity input tray (HCIT)? Replace the HCIT top
plate. See “Top plate
assembly removal” on
page 4-204
Replace the complete
tray 4 option.
Step Questions / actions Yes No
1 1. Determine the input tray.
2. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold and
. and turn on the printer).
3. Select PRINT TESTS, and press
Select ().
4. Select the input tray, and press
Select ().
5. Select Single, and press Select ().
Did the page feed correctly?
Problem resolved Go to step 2.
2
Is tray 5 a high-capacity input tray (2,000-
sheet feeder)?
Replace the HCIT top
plate. See “Top plate
assembly removal” on
page 4-204.
Replace the complete
tray 5 option.
Step Questions / actions Yes No
1 1. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold and
. and turn on the printer).
2. Select PRINT TESTS, and press
Select ().
3. Select a tray below tray 4, and press
Select ().
4. Select Single, and press Select ().
Did the page feed correctly?
Problem resolved. Replace the complete
tray 4 option.
Step Questions / actions Yes No