2-86 Service Manual
5026
245.03, 245.11—Paper Jam service check
3
Carefully lift the printer off the options, and lay
the printer on its back.
Check the option connector for damage.
Is the connector damaged?
Replace the option cable.
See “Option cable
removal” on page 4-125.
Go to step 4.
4
Replace the complete tray 5 option.
Does the error clear?
Problem resolved. Replace the system board.
See “System board
removal” on page 4-153.
Step Questions / actions Yes No
1 1. ring the printer up in Diagnostics Menu
(turn the multifunction printer off, press
and hold 3 and 6, turn the MFP on, and
then release the buttons when the
progress bar displays).
2. Select PRINT TESTS.
3. Select a tray below tray 3.
4. Select Single.
Did the page print correctly?
Problem resolved. Go to step 2.
2
Is tray 5 a high-capacity input option (2,000-
sheet feeder)?
Replace the HCIT top
plate. See “Top plate
assembly removal” on
page 4-204.
Replace the complete
tray 5 option.
Step Questions / actions Yes No
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