Diagnostic information 2-129
5026
Networking service check
Note: Before starting this service check, print out the network setup page. This page is found under Menu—
Reports—Network Settings. Consult the network administrator to verify that the physical and wireless network
settings displayed on the network settings page for the device are properly configured. If a wireless network is
used, verify that the printer is in range of the host computer or wireless access point, and there is no electronic
interference. Have the network administrator verify that the device is using the correct SSID, and wireless
security protocols. For more network troubleshooting information, consult the Lexmark Network Setup Guide.
3
1. Disconnect the cable in connector
JTRAY1.
2. Connect the cable from the new paper
pick assembly in the connector TRAY2.
3. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold and
. and turn on the printer).
4. Select SENSOR TESTS, and press
Select ().
5. Select Dynamic Sensors, and press
Select ().
6. Select Input, and press Select ().
7. Activate the input sensor.
pin 2 and ground, and POR the printer.
Did the input sensor change from Open to
Closed?
Replace the paper pick
mechanism. See “Paper
pick mechanism
assembly removal” on
page 4-127.
Replace the system board.
See “System board
removal” on page 4-153.
Step Questions / actions Yes No
1 If the device is physically connected to the
network, verify that the ethernet cable is
properly connected on both ends.
Is the cable properly connected?
Go to step 3.
If the network is wireless,
got to step 3.
Go to step 2.
2
Connect the ethernet cable.
Did this fix the problem?
Problem resolved Go to step 3.
3
Check the printer’s online status under Printers
and Faxes on the host computer. Delete all
print jobs in the print queue.
Is the printer online and in a Ready state.
Go to step 5. Go to step 4.
4
Change the printer status to online.
Did this fix the issue?
Problem resolved. Go to step 5.
5
Does the IP address displayed on the network
settings page match the IP address in the port
of the drivers using the printer?
Go to step 10. Go to step 6.
6
Does the LAN use DHCP?
Note: A printer should use a static IP
address on a network.
Go to step 7. Go to step 9.
7
Are the first two segments if the IP address
169.254?
Go to step 8. Go to step 9
8
POR the printer.
Is the problem resolved
Problem resolved Go to step 10.
Step Questions / actions Yes No
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