Diagnostic information 2-91
5026
6
Print the following:
•Error log
• Menu settings page
• Network settings page
Does the 900.xx error reoccur while these pages
were printing?
Go to step 31. Go to step 7.
7
Re-attach the communications cable. Restart the
printer to operating mode. Send the printer a print job.
Does the 900.xx error reoccur?
Note: Before performing this step, write down this
information about the file being sent to the printer:
• Application used
• Operating system
• Driver type
• File type (PCL, PostScript, XPS, etc.)
Go to step 8. Go to step 10.
8
Restart the printer to operating mode. Send a different
print job to the device.
Does the 900.xx error reoccur?
Go to step 9. Go to step 10.
9
Upgrade the firmware. Contact your next level of
support for the correct firmware level to use.
Restart the printer to operating mode. Send the printer
a print job.
Does the 900.xx error reoccur?
Go to step 31. Go to step 10.
10
Is the device a Multi Function Printer? Go to step 11. Go to step 13.
11
Run a copy job.
Does the 900.xx error reoccur?
Go to step 31. Go to step 12.
12
Run a scan to PC job.
Does the 900.xx error reoccur?
Go to step 31. Go to step 13.
13
Is there optional memory installed? Go to step 14. Go to step16.
14
Reinstall the memory, and send a print job to the
device.
Does the 900.xx error reoccur?
Go to step 15. Go to step 16.
15
Install a Lexmark recommended memory option. Send
a print job to the device.
Does the 900.xx error reoccur?
Go to step 31. Problem
resolved.
16
Is there a modem installed on the device? Go to step 17. Go to step 21.
17
Reinstall the modem. Restart the device.
Does the 900.xx error reoccur?
Go to step 18. Go to step 20.
18
Upgrade the firmware. Contact your next level of
support for the correct firmware level to use.
Restart the printer to operating mode. Send the printer
a print job.
Does the 900.xx error reoccur?
Go to step 19. Problem
resolved.
Step Action and questions Yes No
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