Diagnostic information 2-29
5026
245.17 Tray 5 detected a jam from idle.
Possible causes:
• Paper jam leaves a page over the
sensor
• Defective input sensor
• Faulty system board
• Clear away anything in the paper path that might
cause the paper to jam.
• If the problem persists, go to “245.17—Paper
Jam service check.
245.29 Tray 5 is not ready or missing while
printing.
Possible cause paper tray 5 assembly
failure.
• Make sure that tray 5 is correctly inserted.
• If the problem persists, go to “245.29—Paper
Jam service check” on page 2-90.
250.03 While feeding from the multipurpose
feeder, the input sensor did not break.
Possible causes:
• Incorrect media setting
• Incorrect paper loading
• Incorrect media restraint setting
• Transport belt failure
• Paper tray failure
1. Remove all media present in the paper path.
2. Ensure proper media is set for the type of paper
used.
3. Fan media, and stack it flat in the tray or
multipurpose feeder.
4. Properly set media restraints in the paper tray.
5. Replace the paper tray.
If the problem persists, to “200.11, 250.03—Paper
Jam error service check” on page 2-59.
250.05 While feeding from the multipurpose
feeder, the input sensor is not made.
Possible causes:
• Incorrect media setting
• Incorrect paper loading
• Incorrect media restraint setting
• Multipurpose feeder pick
mechanism failure
• System board failure
1. Remove all the media present in the paper path.
2. Ensure proper media is set for the type of paper
used.
3. Fan media, and stack it flat in the tray or
multipurpose feeder.
4. Properly set media restraints in the paper tray.
5. Check the MP feeder pick tires and clean if
necessary.
6. Check the multipurpose feeder pick arm rolls
(tires), and then clean if necessary.
7. Replace the paper tray.
250.21 Multipurpose feeder motor stalled.
Possible causes:
• Multipurpose feeder motor failure
• Cabling failure
• Multipurpose feeder gear
assembly failure
• System board failure
• Remove all the media present in the paper path.
• Ensure proper media is set for the type of paper
used.
• Fan media, and stack it flat in the tray or
multipurpose feeder.
If the previous actions do not fix the problem, go to
“146.xx, 148.xx—Motor (MPF/duplex) error
service check” on page 2-48.
Error code Description Action
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