Medoc PATHWAY User Manual (English)

Questions and Answers:

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melissawillisAug 25, 2025
What does it mean if the emergency button was pressed on Medoc PATHWAY Medical Equipment?
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  Christopher BryantAug 25, 2025
  If the system detected that the emergency button has been pressed, or the hardware safety mechanism has been triggered: 1. Release the emergency button and/or the Emergency button on the extended cable. 2. Run a system Self-Test. * If the Self-Test completes without any further errors the system can return to normal operation. * If the Self-Test cannot be complete, restart the system and retry. If the Self-Test continues to fail, there is no other solution.
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William MataAug 25, 2025
What to do if Medoc Medical Equipment Pathway is in Safe Mode?
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  Brandi JamesAug 26, 2025
  If the system is in Safe Mode, a Self-Test is required before the system can be restored for normal operation. Click YES to perform Self-Test and resume work, or click NO to continue in Safe Mode.
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kevin41Aug 27, 2025
What to do if Medoc PATHWAY Medical Equipment says water temperature is too high?
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  Clifford GonzalezAug 27, 2025
  If the water temperature is too high: 1. Check that the PATHWAY is turned ON and communication is established. 2. Check that the Thermodes are properly connected. 3. Check the water level and fill the Cooling Unit reservoir if necessary. 4. Make sure the coolant temperature in the Cooling Unit is below 15°C. Press in the Emergency button and allow the temperature to cool if needed.
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David CollinsAug 27, 2025
What to do if the Thermode cannot be saved on Medoc Medical Equipment?
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  Mark WrightAug 27, 2025
  If calibration data cannot be saved because the verification process failed, check that the calibration setup is correct and the thermometer is connected to the computer. Recalibrate the Thermode.
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owenswillieSep 12, 2025
What does Communication between PATHWAY and PC lost while in Test Run mode mean for Medoc Medical Equipment?
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  Kenneth HodgeSep 12, 2025
  If communication between the computer and PATHWAY has been disconnected while in Test Mode: 1. Restart the PATHWAY system and Medoc Main Station. 2. Run the system Self-Test. If the problem persists, there is no other solution.
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forbespatriciaSep 9, 2025
What does the following safety limitation has been violated mean for Medoc PATHWAY Medical Equipment?
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  jimenezrossSep 9, 2025
  If the temperature duration limit has been exceeded: 1. Check that the parameters of the program used are valid. 2. Check that the Thermodes are intact and undamaged. 3. Run the system Self-Test. If the problem persists, there is no other solution.
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morrisonnicoleSep 12, 2025
What does [ATS / CHEPS] Thermode was not detected by Pathway mean for Medoc Medical Equipment?
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  Todd WalkerSep 12, 2025
  If the system could not detect one of the enabled Thermodes, and therefore disabled it in order to prevent any damage: 1. Make sure that the Thermode is properly connected to the Pathway system. 2. Enable the Thermode through the Hardware Settings, General menu. 3. Click Yes to try again, or click No to continue working.
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Sara CummingsSep 3, 2025
What to do if Medoc PATHWAY shows a dynamic sensor temperature mismatch?
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  Melissa CareySep 3, 2025
  If the system has detected a mismatch between the Thermode sensors during a dynamic temperature change: 1. Check that the Thermodes are intact and undamaged. 2. Run the system Self-Test. 3. Re-calibrate the Thermode. If the problem persists, there is no other solution.
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emily92Sep 1, 2025
What to do if Medoc PATHWAY Medical Equipment shows a static sensor mismatch?
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  mjacobsSep 1, 2025
  If the system has detected a mismatch between the Thermode sensors: 1. Check that the Thermodes are intact and undamaged. 2. Run the system Self-Test. 3. Re-calibrate the Thermode. If the problem persists, there is no other solution.
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mmcclainSep 2, 2025
What does unsupported device firmware version mean for Medoc PATHWAY Medical Equipment?
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  barbara86Sep 2, 2025
  If the system firmware version is not compatible with the software: 1. Check what firmware version is supported by the software (from the main screen, select Options and then select About …). 2. If the current firmware version is lower than the supported version, update the firmware to correct version. 3. If the current version is higher than the supported version, there is no other solution.

Medoc PATHWAY Specifications

General

Category	Medical Equipment
Cooling Rate	Up to 8°C/sec
Heating Rate	Up to 8°C/sec
Power Supply	100-240V AC, 50/60Hz
Stimulus Types	Thermal
Temperature Range	0°C to 55°C
Interface	Touchscreen
Connectivity	USB
Modality	Quantitative Sensory Testing