Pathway Technical Reference Manual
Proprietary 181 of 190
27.1.2 Frequent Error Messages
The table below listed some of the common error messages alongside some additional
information to assist troubleshooting.
Table 43: Frequent Error Message
No Thermodes are enabled. Error
Code: 800D
1. Enable connected Thermode via
Hardware Settings, General tab.
2. Click OK, and resume Self-Test
when prompted.
No Thermodes are enabled. This will occur
after a firmware update or if a fault in the
Thermode caused the system to disable it. To
enable the Thermode, make sure it is
connected to the system and then enable it
from the Hardware Settings. Refer to
section 10.2.1.2
System could not establish
communication!
Retry: The system will retry to
establish communication.
Cancel: Continue working without
connecting to device.
MEDOC Main Station failed to establish
communication with the system.
1. Check the communication USB cable is
connected between PATHWAY and the
computer
2. Verify that the system is turned on (Main
power) and that the electronic box power
switch is on (via back door).
3. Select Retry to for the system to
reconnect or Cancel to start MEDOC Main
Station in Demo Mode.
4. If the problem persists, start MEDOC Main
Station in Demo Mode and refer to
section 10.1.1 for further information or
see troubleshooting steps in the message
below.
Communication with Pathway was
lost.
1. Click OK to check if
communication can be re-
established automatically, run
self-test and continue working
with the system.
2. In case communication is not re-
established automatically:
2.1. Close Medoc Main Station
and switch OFF the device
2.2. Verify that the
communication cable is
connected firmly to device
and computer
2.3. Turn ON the device and
start Medoc Main Station
3. If steps 1 & 2 fail, contact
Medoc support for further
assistance.
Communication with the system has been
disconnected. Click OK to reconnect. If the
problem persists follow the instructions in the
message text.
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