27.4. Technical Support File
The report file contains information that is helpful to diagnose and reproduce issues. The file
contains records of previous robot failures, as well as current robot configurations, programs and
installations. The report file can be saved to external USB drive. On the Log screen, tap Support file
and follow the on-screen instructions to access the function.
NOTE
The export process can take up to 10 minutes depending on USB drive speed and
the size of files collected from robot file system. The report is saved as a regular
zip file, that is not password protected, and can be edited before sending to
technical support.
User Manual 251 UR5e
27.Log Tab
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