Zebra ZXP 9 Series User Manual

P1086708-001 ZXP Series 9 Card Printer Service Manual 133
Troubleshooting
CODE MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION
9002 MAG WRITE ERROR • Encoding error.
• Defective magnetic stripe.
• Ensure that you are using
the correct card type.
• Check that the cards are
loaded with the magnetic
stripe in the correct
orientation.
• Ensure that the cards are
set-up correctly in the printer
driver (coercivity setting).
• Ensure that the data
conforms to ISO
Specications.
• Retry writing.
9004 NO MAG STRIPE Magnetic stripe not detected. • Ensure that you are using
the correct card type.
• Check that the cards are
loaded with the magnetic
stripe in the correct
orientation.
10001 CONTACT READ ERROR • Faulty card.
• Incorrect card orientation.
• Incorrect Mode or Protocol
setting.
• Faulty reader.
• Try another card.
• Try another card (check
orientation).
• Correct the Mode or Protocol
setting.
• Contact Zebra Tech Support.
10002 CONTACT WRITE ERROR • Faulty card.
• Incorrect card orientation.
• Incorrect Mode or Protocol
setting.
• Faulty writer.
• Try another card.
• Try another card (check
orientation).
• Correct the Mode or Protocol
setting.
• Contact Zebra Tech Support.
11001 CONTACTLESS READ
ERROR
• Faulty card.
• Incorrect Mode or Protocol
setting.
• Faulty reader.
• Try another card.
• Correct the Mode or Protocol
setting.
• Contact Zebra Tech Support.
11002 CONTACTLESS WRITE
ERROR
• Faulty card.
• Incorrect Mode or Protocol
setting.
• Faulty writer.
• Try another card.
• Correct the Mode or Protocol
setting.
• Contact Zebra Tech Support.
14001 MISSING HCB The Halogen Controller Board
(HCB) is missing.
• Check connection to HCB.
• Contact Zebra Tech Support.
14002 HCB BULB ERROR The Halogen Controller
Board (HCB) is unable to
pulse the upper and lower
heaters to bring the upper
and lower rollers to the proper
temperature.
• Power cycle the printer, and
retry.
• Contact Zebra Tech Support.

Zebra ZXP 9 Series Specifications

General

Resolution	300 dpi
Card Capacity Output	100 cards
Memory	64 MB
Interface	USB, Ethernet
Operating Humidity	20% to 80% non-condensing
Print Technology	Dye Sublimation
Print Speed YMCK	Up to 190 cards/hour
Card Capacity Input	100 cards
Card Sizes	CR-80 ISO 7810
Connectivity	USB, Ethernet
Operating System	Windows, Linux
Options	Magnetic stripe encoding
Power Requirements	100-240V AC, 50/60Hz
Operating Temperature	15°C to 35°C
Card Thickness	10-40 mil