Zebra ZXP 9 Series User Manual

134 ZXP Series 9 Card Printer Service Manual P1086708-001
Troubleshooting
CODE MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION
14003 HCB SENSOR ERROR The Halogen Controller Board
(HCB) is unable to detect
temperature of the upper or
lower rollers.
Contact Zebra Tech Support.
14004 HCB FIRMWARE MISSING The Halogen Controller Board
(HCB) rmware is missing.
• Update printer rmware.
• Contact Zebra Tech Support.
15001 MISSING MAB An error occurred when
reading the RFID Tag by the
MAB (Media Authentication
Board).
• Check print ribbon
orientation.
• Verify part number of the
print ribbon.
• Power cycle the printer, and
retry.
• Contact Zebra Tech Support.
15002 MAB FIRMWARE MISSING MAB (Media Authentication
Board) Firmware is missing.
Install the rmware.
17001 LAMINATOR MISSING Laminator data cable loose or
disconnected.
Contact Zebra Tech Support.
17002 LAMINATOR FAILED
INITIALIZATION
Laminator was detected by
the printer, but was unable to
communicate to it.
Contact Zebra Tech Support.
17003 LAMINATOR UNKNOWN
ERROR
An unknown error has occurred
– this is an indication of a FW
problem and should not occur.
Press RETRY on the OCP.
17004 MISSING LAMINATOR MAB An error occurred when
reading the RFID Tag by
trying to communicate to
the Laminator MAB (Media
Authentication Board).
• Check laminate orientation.
• Power cycle the printer, and
retry.
• Contact Zebra Tech Support.
17005 TOP LAMINATE FEED FAIL • Top laminate cartridge is not
installed properly.
• Cartridge is not removed
when that side of the card is
not being laminated.
• A mis-cut piece of laminate
(rare) is obscuring the media
sensor.
• Remove, reposition, and
re-install the top laminate
cartridge.
• Remove the top laminate
cartridge.
• Remove the mis-cut piece of
laminate.
17006 BOTTOM LAMINATE FEED
FAIL
• Bottom laminate cartridge is
not installed properly.
• Cartridge is not removed
when that side of the card is
not being laminated.
• Remove, reposition, and
re-install the bottom laminate
cartridge.
• Remove the bottom laminate
cartridge.
17007 TOP LAMINATE
REGISTRATION ERROR
• Improperly prepared
registered laminate.
• Media misfeed.
• Patch length improperly set.
• Unexpected end of laminate
roll detected.
Remove and recut laminate in
the center of the index notch,
re-install, and retry.

Zebra ZXP 9 Series Specifications

General

Resolution	300 dpi
Card Capacity Output	100 cards
Memory	64 MB
Interface	USB, Ethernet
Operating Humidity	20% to 80% non-condensing
Print Technology	Dye Sublimation
Print Speed YMCK	Up to 190 cards/hour
Card Capacity Input	100 cards
Card Sizes	CR-80 ISO 7810
Connectivity	USB, Ethernet
Operating System	Windows, Linux
Options	Magnetic stripe encoding
Power Requirements	100-240V AC, 50/60Hz
Operating Temperature	15°C to 35°C
Card Thickness	10-40 mil