Zebra ZXP 9 Series User Manual

P1086708-001 ZXP Series 9 Card Printer Service Manual 135
Troubleshooting
CODE MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION
17008 LAMINATOR CARD FEED
FAIL
Printer has not fed the card
far enough into laminator
mechanism for infeed rollers to
grab it.
Open the Laminator and printer
doors to check for jammed/
stuck cards. Note: Only 30 mil
cards supported.
17009 LAMINATOR EARLY CARD
JAM
Card did not make it to the
staging rollers.
Remove the card and/or
laminate that is stuck in the
laminator staging/cutting area.
17010 LAMINATOR MIDDLE CARD
JAM
Card and laminate have
jammed inside heater
assembly, often due to mis-
positioned laminate patch
sticking to heated rollers.
Remove the oven, and inspect
for stuck cards.
17011 LAMINATOR LATE CARD
JAM
Card did not unblock the exit
sensor in the specied time.
• Check for card jam in the exit
area.
• Assure that the sliding exit
door is not partially blocking
the exit path.
17012 LAMINATOR POLL
TIMEOUT
The laminator expects the
printer to periodically send
commands to it within a
specied time period. If it
fails to do so, it assumes that
something is wrong with the
communication link or that the
printer is down. This error may
occur if the printer-to-laminator
communications is having
intermittent problems.
Power cycle the printer, and
retry.
17013 LAMINATOR TOP HEATER
FAIL
Top heater did not turn on
after being instructed to
do so. When the heater
is enabled, the controller
will wait a certain specied
amount of time for it to attain
the set target temperature. If
the heater fails to reach the
target in the specied time, the
TopHeaterFail fault will be set.
• Power cycle the printer, and
retry.
• Replace the top halogen
bulb.
17014 LAMINATOR BOTTOM
HEATER FAIL
Bottom heater did not turn
on after being instructed
to do so. When the heater
is enabled, the controller
will wait a certain specied
amount of time for it to attain
the set target temperature. If
the heater fails to reach the
target in the specied time, the
BotHeaterFail fault will be set.
• Power cycle the printer, and
retry.
• Replace the bottom halogen
bulb.
17015 LAMINATOR TOP
TEMPERATURE HIGH
If the top roller temperature
ever exceeds a xed
temperature threshold, the over
temp error occurs.
• Power cycle the printer, and
retry.
• Contact Zebra Tech Support.

Zebra ZXP 9 Series Specifications

General

Resolution	300 dpi
Card Capacity Output	100 cards
Memory	64 MB
Interface	USB, Ethernet
Operating Humidity	20% to 80% non-condensing
Print Technology	Dye Sublimation
Print Speed YMCK	Up to 190 cards/hour
Card Capacity Input	100 cards
Card Sizes	CR-80 ISO 7810
Connectivity	USB, Ethernet
Operating System	Windows, Linux
Options	Magnetic stripe encoding
Power Requirements	100-240V AC, 50/60Hz
Operating Temperature	15°C to 35°C
Card Thickness	10-40 mil