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5. SOFTWARE SETTING PROBLEMS
The end user can solve problems pertaining to software, for instance, print cannot be made
from a computer although test print and printer setting print can be made from the machine, by
following the User Check items. If the same problem occurs, follow each procedure in the
order of the number described in the Step column in the tables below.
5.1 Cannot Print Data
<User Check>
- Check that the USB cable or LAN cable is not damaged.
- Check that the correct machine is selected if you have an interface switching device.
- Check the descriptions on the software setting in the user’s guide.
- Restore the settings at factory shipment. (Refer to User's guide)
Step Cause Check
Result
Remedy
1 Failure inside the
machine
Does the machine print
test pattern?
(Check it following the
procedure described in
“1.4.5 Monochrome
image quality test
pattern (Function code
09)” in Chapter 7.)
No Identify the error type,
and then refer to the
specified section of this
chapter.
2 Machine
connection
For Macintosh, has the
product ID been
verified?
No Verify the product ID.
(Hexadecimal)
Product ID:
DCP-9010CN: 0220
MFC-9010CN: 021E
MFC-9120CN: 021D
MFC-9125CN: 029Eh
MFC-9320CW: 021C
MFC-9325CW: 029Fh
3
USB direct interface
relay PCB failure
(USB direct
interface model
only)
Is the problem solved
after replacing the USB
direct interface relay
PCB ASSY?
Yes Replace the USB direct
interface relay PCB
ASSY.
4 Main PCB failure Is the problem solved
after replacing the main
PCB ASSY?
Yes Replace the main PCB
ASSY.
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