Providing training ........... 171
Ensuring proper packaging........ 171
Proper acclimation and environmental
conditions ............. 172
Completing a thorough inspection ..... 173
Handling the cartridge carefully ...... 174
Examples of cartridge problems ...... 174
Repositioning or reattaching a leader pin .... 174
Repositioning a leader pin ........ 174
Reattaching a Leader Pin ........ 176
Environmental and shipping specifications for tape
cartridges .............. 180
Disposing of tape cartridges ........ 181
Ordering media supplies ......... 182
Ordering bar code labels ........ 185
Troubleshooting .......... 187
Installation problems ........... 193
Library recovery problem determination .... 193
Procedures for isolating CRU problems..... 194
Isolating a power supply problem ..... 194
Isolating drive sled problems ....... 196
Isolating a library controller card versus
accessor enclosure problem........ 197
Isolating Web User Interface problems .... 198
Isolating accessor scanner problems ..... 198
Isolating host attachment interface problems .. 199
Identifying a suspect cartridge........ 199
Error codes ............ 201
Service procedures ......... 215
Removing cartridges from magazine slots .... 215
Releasing the magazines manually ...... 215
IBM Tape Diagnostic tool (ITDT) ....... 218
Contacting IBM technical support ...... 219
Check, adjust, remove, and replace 221
Tools required ............. 221
Electrostatic discharge .......... 221
Relocating your library .......... 221
Removing/installing/adding a tape drive sled .. 223
Removing a tape drive sled ....... 224
Installing a tape drive sled ........ 226
Adding a tape drive sled ........ 228
Configuring the tape drive ....... 229
Removing the slot blocker - 2U library ..... 229
Replacing a power supply ......... 231
Replacing a library controller card ...... 231
Replacing cartridge magazines ....... 233
Replacing magazine fiducials ........ 233
Replacing the library enclosure ....... 234
Preparing the defective library for replacement 235
Unpacking and preparing the replacement
library enclosure ........... 235
Installing your drive in the replacement library
enclosure .............. 238
Swapping power supplies ........ 240
Swapping library controller cards ..... 241
Swapping cartridge magazines ...... 243
Installing the replacement library enclosure .. 245
Completing the installation of the replacement
library enclosure ........... 247
Returning the defective library enclosure ... 247
Optional features, replacement parts,
and power cords .......... 249
Appendix A. Information for trained
service personnel ......... 259
Internal view of library .......... 259
Manual cartridge removal procedure ..... 260
Recommended tools ........... 260
Before you begin ............ 260
Beginning procedure ........... 261
Removing the drive brick from the sled ... 261
Removing the drive cover ........ 264
Full height drive: Tape spooled off supply reel .. 265
Half height drive: Tape spooled off supply reel 266
Full height drive: Tape pulled from or broken near
leader pin .............. 268
Half height drive: Tape pulled from or broken
near leader pin ............ 270
Full height drive: Tape broken in mid-tape ... 271
Half height drive: Tape broken in mid-tape .. 272
Full height drive: Tape tangled along tape path .. 273
Half height drive: Tape tangled along tape path 276
Full height drive: No apparent failure or damage
to tape ............... 277
Half height drive: No apparent failure or
damage to tape............ 280
Ending procedure ............ 283
Accessing the library with Telnet ....... 283
Appendix B. SCSI element types, SCSI
addresses, and physical
configurations ........... 285
2U library I/O slot, storage slots, drive slot
element addresses, and physical locations .... 285
4U library I/O slots, storage slots, drive slots
element addresses, and physical locations .... 286
Library partitioning and element addressing ... 287
Appendix C. TapeAlert flags ..... 291
TapeAlert flags supported by the library .... 291
TapeAlert flags supported by the drive ..... 293
Appendix D. Sense data ....... 297
Library sense data............ 297
Drive sense data ............ 303
Appendix E. Message retrieval at the
host ............... 313
Retrieving from an IBM System p or IBM Power
system with AIX ............ 313
SCSI sense data definition ........ 314
SCSI sense data - library error ....... 314
SCSI sense data - drive error ....... 315
Contents xiii
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