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4. If there are tapes still in the library, or if you were unable to manually remove the magazines and

drive, contact technical support for further instructions.

IBM Tape Diagnostic tool (ITDT)

The IBM Tape Diagnostic tool (ITDT):

v Runs quick or extended diagnostic tests on tape drives. If the library is online to the server/host where

the tool resides, ITDT communicates with the drive through the library to load and unload a test

cartridge, exercising some library functions.

v Retrieves firmware memory dumps from tape drives and libraries.

a77ug023

Figure 162. Left magazine pulled out of the 2U library

a77ug102

Figure 163. Left Magazines pulled out of the 4U Library

218 IBM TS3100 Tape Library and TS3200 Tape Library: Setup, Operator, and Service Guide Machine Type 3573

Read this First5
- Accessing Online Technical Support6
- Registering for My Notification6
- Sending Us Your Comments6
- Contacting IBM Technical Support7
- Table of Contents11
Summary of Changes15
Figures15
Tables19
Safety and Environmental Notices21
- Safety Notices21
- Possible Safety Hazards22
- Class I Laser Product22
- Performing the Safety Inspection Procedure23
- Rack Safety23
- Power Cords25
- Cautions and Regulatory Compliance Statements for NEBS25
Preface27
Product Description29
- Front Panel29
  - Front Panel of a 2U Library29
  - Front Panel of a 4U Library29
- Rear Panel31
- Bar Code Reader34
- Encryption34
- Supported Internet Protocols34
- SNMP Messaging35
- Ultrium Tape Drives37
- Library Specifications40
  - Operation Specifications: Ultrium 841
- Product Environment43
- Supported Servers, Operating Systems, and Software43
  - Operation Specifications: Ultrium 343
  - Environmental Specifications43
- Supported Device Drivers44
User Interfaces47
- Operator Control Panel47
- Web User Interface50
- U Library System Status Screen52
  - Web User Interface Help Pages53
  - Logging out of the Web User Interface53
Installation Planning55
- Determining the Number of Logical Libraries (Partitions)55
- Multiple Control Paths56
  - Multiple Control Paths for System I, Iseries, and AS/400 Attachment56
  - Multiple Control Paths for Path Failover56
- Library Partitioning and Element Addressing57
- Logical Unit Number (LUN) Scanning61
- Host Interfaces61
Installation and Configuration67
- The Library Configuration Form67
- Installing Your Library67
  - Acclimation67
  - Choosing a Location68
  - Location Criteria68
  - Unpacking the Library69
  - Verifying the Shipment69
  - Installing the Library Foot Pads (Desktop Installation)70
  - Removing and Storing the Shipping Lock71
- Installing Foot Pads on the Bottom of the Library Enclosure71
- Library Shipping Lock and Label Storage72
  - Rackmounting the Library (Rack Installation)73
- Rack Kit a Mounting Hardware73
- Rack Kit B Mounting Hardware74
- Examples of EIA Units for Round Hole and75
- Rear View of Rack Kit A, Which Shows the76
- Rear View of Rack Kit B Shows a Different76
- Kit a (Top Picture with Circles) Showing Rails77
- U Library Rack Anchors and Mounting Brackets78
- Sliding the 2U Library into the Rack79
- U Library Side Screws to Remove79
- Sliding the 4U Library into the Rack80
- Securing the 2U Library to the Rack80
  - Attaching the Library to a Server81
  - Connecting the Host Interface Cable81
- Securing the 4U Library to the Rack81
- Attaching a SCSI Host Interface Cable to the 2U82
- Attaching Host Interface Cables to the 4U82
- Attaching a SAS Interface Cable to the 2U82
  - Installing a Fibre Channel Interposer (Feature Code 5096)83
  - Connecting a Power Cord84
- Configuring Your Library84
- Removing the Protective Label from the Power84
- Choosing Your Configuration Method85
  - Choosing Factory Defaults for Your Library Configuration85
  - Configuring Your Library with the Web User Interface85
- Log in Screen on the Web User Interface88
  - Choosing General Library Settings89
  - Choosing the Number of Logical Libraries for Your Library90
- The 2U Library Configure Library: General Screen90
  - Example - the 4U Library Configure Library: General Screen90
  - Entering Path Failover Feature Activation Key91
- The 4U Library Configure Library: Logical Libraries Page91
- The Configure Library: Path Failover Feature91
  - Setting up Encryption92
- Feature Key Verification Screen92
- Configure Library: Encryption Activation93
  - Choosing Drive Interface Identification/Settings94
  - Entering Library Network Settings94
- The Configure Library: Drives Screen94
- Configure Library: Network Page95
  - Entering User Access Information with the Web User Interface96
  - Warning Screen96
    - Entering Date and Time97
- The Configure Library: User Access Screen97
  - Configuring Logs and Traces98
- The Configure Library: Date and Time Screen98
- The Configure Library: Logs and Traces Screen98
  - Entering Email Notification99
  - Configuring SNMP Settings99
- The Configure Library: Email Notification99
- Configure Library: SNMP Page100
  - Testing Encryption Configuration for Library Managed Encryption101
  - Restoring Factory Default Settings101
  - Logging out of the Web User Interface101
  - Configuring Your Library with the Operator Control Panel101
- Preparing the Host102
- Verifying the Connection102
- Cartridge Magazines102
- U Library Left Magazine103
- U Library Right Magazine104
- U Library Left Magazines105
- Finger Holes on Back Side of 4U Library I/O106
  - U Library I/O Station in the Lower Left Magazine106
  - Inserting the Cleaning Cartridge107
  - Populating the Library with Data Cartridges107
- Registering for My Notification108
Operations109
- Menu Navigation Shortcuts109
- Library112
  - Station113
  - Magazine114
- Reboot114
- Operator Control Panel Navigation115
  - Library Control Keys116
- Operator Control Panel Menu Tree117
  - Monitor Menu118
    - Monitor: Library118
    - Operator Control Panel Menu Tree118
- Monitor: Library Menu119
  - Monitor: Drive120
- Monitor: Drive Menu121
  - Monitor: Inventory122
- Example of a 4U Monitor: Inventory Menu123
- Overview of Inventoried Cartridges: Left123
  - Control Menu124
    - Control: Open I/O Station124
- Detailed Information on Cartridges Residing in124
- Control: I/O Station Menu124
  - Detailed Information on Cartridges Residing in a Magazine124
    - Control: Move Cartridges125
    - Control: Magazine125
- Control: Move Cartridges Menu125
- Control: Magazine Menu125
  - Control: Re-Inventory126
  - Configure Menu126
    - Configure: Logical Libraries126
- Control: Re-Inventory Menu126
- Configure: Logical Libraries Menu127
  - Configure: Library128
- Configure: Library Menu128
  - Configure: Drive130
- Configure: Drive Menu130
  - Configure: Network131
- Configure: Network Menu131
  - Configure: Set Access PIN132
  - Setting the Operator Control Panel Access PIN132
- Configure: Set Access PIN Menu132
  - Configure: Save/Restore133
- Pound Sign (#) Shows Accessible Menus When133
- Configure: Save/Restore Menu133
  - Factory Default Settings134
    - Configure: Set Date and Time135
    - Configure: Path Failover135
- Configure: Set Date and Time Menu135
  - Service Menu136
  - Service: Library Verify136
  - Configure: Path Failover136
  - Service: Library Verify Menu136
  - Service: Run Tests137
    - Service: Service (Drives)137
  - Service: Run Tests Menu137
  - Service: Service Menu137
    - Service: Display Contrast138
    - Service: Telnet Service Port138
- Web User Interface Menus138
  - Service: Display Contrast Menu138
  - Monitor Library Menu139
  - The 4U Library Monitor Library: Library Identity Page141
  - Drive Identity141
  - Drive Identity142
  - The 4U Library Monitor Library: Drive143
    - Monitor Library: Library Status144
  - The 2U Library Monitor Library: Drive144
    - Monitor Library: Drive Status145
  - The 4U Library Monitor Library: Library Status Page145
  - Cartridge145
    - Drive Status145
    - Monitor Library: Inventory147
  - The 4U Library Monitor Library: Drive Status Page147
  - The 2U Library Monitor Library: Inventory Page148
  - Manage Library Menu149
    - Manage Library: Move Media149
  - The 4U Library Monitor Library: Inventory Page (Right Magazines)149
    - Manage Library: Perform Inventory150
    - Manage Library: Release Magazine150
  - Manage Library: Perform Inventory Page150
  - Manage Library: Release Magazine Page150
  - Configure Library Menu151
  - The 4U Library Configure Library: General152
  - The 4U Library Configure Library: Logical Libraries Page153
- Path Failover License Verification Page153
- Configure Library: Encryption Feature Configuration Screen154
- Feature Activation Key Screen154
  - Configure Library: Drives155
  - Configure Library: Network157
- The Configure Library: Drives Page for a 4U157
- Configure Library: Network Page157
- Warning Screen158
  - Configure Library: User-Defined Certificate159
- Generate Certificate Request160
- Certificate Request161
- Signed Certificate162
  - Configure Library: Ipsec163
- Configure the Certificate163
- Configure Library: Ipsec the Policy Setting Page164
- Ipsec Policy Editing165
  - Generic Ipsec Settings165
- Policy Editing166
- Overview of the Policy Configuration Page166
- General Policy Settings166
  - General Policy Settings167
- IKE Settings169
- Certificate Upload171
- Security Association Settings171
  - Configure Library: User Access173
- Configure Library: User Access Page174
  - Configure Library: Date & Time175
  - Configure Library: Logs & Traces175
- The Configure Library: Date & Time Page175
  - Configure Library: Event Notification176
- Configure Library: Logs & Traces Page176
- Configure Library: Event Notification Page176
  - Configure Library: SNMP177
- Configure Library: SNMP Page177
  - Configure Library: Save/Restore178
  - Service Library Menu179
    - Service Library: Clean Drive179
- Configure Library: Save/Restore Page179
  - No Cleaning Cartridge in Library179
  - Service Library: Advanced Diagnostics (for Service Personnel Only)180
  - Service Library: View Library Logs180
  - Service Library: Clean Drive Page180
  - Service Library: Save Library Dump181
  - Service Library: View Drive Logs181
- Service Library: View Library Logs Page181
- Service: Save Library Dump181
  - Service Library: Save Drive Dump182
  - Service Library: Perform Diagnostics182
- Service Library: View Drive Logs Screen182
- Service: Save Drive Dump182
  - Service Library: Key Path Diagnostics183
- Service Library: Perform Diagnostics Page183
  - Service Library: Upgrade Firmware184
- Service Library: Perform Key Path184
- The 2U Library Service Library: Upgrade185
  - Service Library: Reboot186
- The 4U Library Service Library: Upgrade186
- The 2U Library Monitor Library: Drive186
- Import and Export Media During Normal Library Operation187
- Service Library: Reboot Page187
- Configuring I/O Stations and Reserving Slots188
Ultrium Media191
- Data Cartridges191
- The IBM LTO Ultrium Data Cartridge191
  - Cartridge Types and Colors191
  - Cartridge Data Capacity and Recording Formats192
  - Cartridge Compatibility193
  - Nominal Cartridge Life: Load/Unload Cycles193
  - Ultrium Data Cartridge Compatibility with Ultrium Tape Drive193
  - LTO 8 Type M Cartridge (M8)194
  - Capacity Scaling194
  - LTO 7 and LTO 8 Cartridge Types194
- WORM (Write Once, Read Many) Cartridges195
  - WORM Media195
  - Data Security on WORM Media195
  - WORM Media Errors195
  - WORM Requirements195
- Ultrium Data and WORM Tape Cartridges195
- Cleaning Cartridge196
- Cartridge Memory Chip (LTO-CM)196
- Bar Code Label196
  - Bar Code Label Requirements for LTO Tape196
  - Cartridges and Volsers Compatible with the197
  - Guidelines for Bar Code Labels198
- Write-Protect Switch198
- Sample Bar Code Label on the LTO 8 Tape198
- Handling the Cartridges199
- Providing Training199
  - Ensuring Proper Packaging199
- Setting the Write-Protect Switch199
  - Location of the Write-Protect Switch199
  - Proper Acclimation and Environmental Conditions200
- Tape Cartridges in a Turtlecase200
- Double-Boxing Tape Cartridges for Shipping200
  - Completing a Thorough Inspection201
- Checking for Gaps in the Seams of a Cartridge201
  - Handling the Cartridge Carefully202
  - Examples of Cartridge Problems202
- Repositioning or Reattaching a Leader Pin202
  - Repositioning a Leader Pin202
  - Leader Pin in the Incorrect and Correct Positions203
  - Reattaching a Leader Pin204
- Placing the Dislodged Leader Pin into the Correct Position204
- Rewinding the Tape into the Cartridge204
- Attaching the Leader Pin Attach Tool to the206
- Winding the Tape out of the Cartridge206
- Removing the C-Clip from the Leader Pin207
- Environmental and Shipping Specifications for Tape Cartridges208
- Attaching the Leader Pin to the Tape208
- Disposing of Tape Cartridges209
  - Environment for Operating, Storing, and Shipping the LTO Ultrium Tape Cartridge209
- Ordering Media Supplies210
  - Media Supplies210
- Leader Pin Reattachment Kit212
  - Ordering Bar Code Labels213
  - Authorized Suppliers of Custom Bar Code213
Troubleshooting215
- Troubleshooting Table215
- Installation Problems221
- Library Recovery Problem Determination221
- Procedures for Isolating CRU Problems222
  - Isolating a Power Supply Problem222
- A 250W Power Supply with Leds222
- Isolating Web User Interface Problems226
  - Isolating Accessor Scanner Problems226
  - Isolating Host Attachment Interface Problems227
- Identifying a Suspect Cartridge227
Error Codes229
- Main Error Codes230
- Sub Error Codes235
- Warning Events239
Service Procedures243
- Removing Cartridges from Magazine Slots243
- Releasing the Magazines Manually243
- Access Holes for the Left Magazine244
- Access Holes for the Right Magazine245
- IBM Tape Diagnostic Tool (ITDT)246
- Left Magazine Pulled out of the 2U Library246
- Left Magazines Pulled out of the 4U Library246
- Contacting IBM Technical Support247
Check, Adjust, Remove, and Replace249
- Tools Required249
- Electrostatic Discharge249
- Relocating Your Library249
- ESD Label249
- Shipping Lock and Label Storage Location250
  - Shipping Lock/Shipping Label250
- Removing/Installing/Adding a Tape Drive Sled251
  - Removing a Tape Drive Sled252
  - Bottom Position) on Back Panel of a 4U Library253
  - Installing a Tape Drive Sled254
  - Pushing the Drive Sled into the Library (Drive Sled Without ESD Springs Shown)255
  - Adding a Tape Drive Sled256
  - Configuring the Tape Drive257
- Removing the Slot Blocker - 2U Library257
- U Magazine with Slot Blocker258
- Replacing a Power Supply259
- Replacing a Library Controller Card259
- A Library Controller Card that Is Removed from the Library260
- Replacing Cartridge Magazines261
- Replacing Magazine Fiducials261
- Replacing the Library Enclosure262
  - Preparing the Defective Library for Replacement263
  - Unpacking and Preparing the Replacement Library Enclosure263
    - Foot Pads that Are Installed on the Bottom of the Library Enclosure264
    - The Top of the Library and Storing on the Rear Panel265
  - Installing Your Drive in the Replacement Library Enclosure266
- Drive Sled Taping Diagrams267
- Swapping Power Supplies268
- Swapping Library Controller Cards269
- Removing a Library Controller Card from the Library270
- Swapping Cartridge Magazines271
- Access Hole for the Right Magazine (Facing Rear of Library)272
- Installing the Replacement Library Enclosure273
  - The Library in a Rack (One Bracket and Anchor on each Side of the Library)274
  - Completing the Installation of the Replacement Library Enclosure275
  - Returning the Defective Library Enclosure275
Optional Features, Replacement Parts, and Power Cords277
- Replacement Parts278
- Optional Features279
- Types of Receptacles285
Appendix A. Information for Trained Service Personnel287
- Internal View of Library287
- Manual Cartridge Removal Procedure288
- Recommended Tools288
- Before You Begin288
- Beginning Procedure289
  - Removing the Drive Brick from the Sled289
    - Drive Connection Card, Showing Screws and Plastic Cover290
    - Half Height Drive with the Connection Card Moved to the Side, Showing the Screws291
  - Removing the Drive Cover292
- Full Height Drive: Tape Spooled off Supply Reel293
  - Half Height Drive: Tape Spooled off Supply Reel294
  - Half Height Drive294
- Rewinding Tape into Cartridge295
- Full Height Drive: Tape Pulled from or Broken Near Leader Pin296
- Leader Block Assembly (LBA)297
- Full Height Drive: Tape Tangled Along Tape Path301
- The Hex Wrench Rewinds Tape into Cartridge302
  - Drive with Cover Removed to Reveal Gear Train303
  - Half Height Drive: Tape Tangled Along Tape Path304
- Full Height Drive: no Apparent Failure or Damage to Tape305
- The Hex Wrench Rewinds Tape into Cartridge306
  - Drive with Cover Removed to Reveal Gear Train307
  - Half Height Drive: no Apparent Failure or Damage to Tape308
- Rewinding Tape into Cartridge309
- Drive with Cover Removed to Reveal Gear Train310
- Ending Procedure311
- Accessing the Library with Telnet311
Appendix B. SCSI Element Types, SCSI Addresses, and Physical Configurations313
- Library I/O Slot, Storage Slots, Drive Slot Element Addresses, and Physical Locations313
  - Library I/O Slots, Storage Slots, Drive Slots Element Addresses, and Physical Locations314
  - Library314
- Library Partitioning and Element Addressing315
  - Positions316
- Configuration of a One - Partition System316
- Configuration of a Three - Partition System317
- Examples of SCSI Element Addressing318
Appendix C. Tapealert Flags319
- Tapealert Flags Supported by the Library319
- Tapealert Flags Supported by the Drive321
  - Tapealert Flags Supported by the Ultrium Tape Drive321
Appendix D. Sense Data325
- Library Sense Data325
  - Library Sense Keys, ASC and ASCQ325
- Drive Sense Data331
  - LTO Tape Drive Sense Data331
Appendix E. Message Retrieval at the Host341
- Retrieving from an IBM System P or IBM Power341
- System with AIX341
- Retrieving from a Sun System344
- Retrieving from an HP-UX System344
  - AIX ERRPT Drive Sense Data344
- Retrieving from an IBM System I or IBM Power System with IBM I os345
Appendix F. SNMP Status MIB Variables and Traps347
- SNMP Status Events347
Appendix G. Library Configuration Form349
- Fibre Channel Drive350
Appendix H. Accessibility351
Notices353
- Trademarks355
- Class a Notices355
- Industry Canada Compliance Statement355
Glossary361
Index379

Brand	IBM
Model	TS3100
Category	Network Hardware
Language	English

IBM TS3100 Service Manual

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