IBM TS3100

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Contacting IBM technical support

In the US: Call 1-800-IBM_SERV (1-800-426-7378).

Note: Before calling, complete all the steps in "Contacting IBM Technical Support" in chapter 9.

All other Countries/Regions: Visit http://www.ibm.com.

To open a Service Request online: Under Support & downloads, click Open a service request.

Read this first vii

Table of Contents

Read this First5
- Accessing Online Technical Support6
- Registering for My Notification6
- Sending Us Your Comments6
- Contacting IBM Technical Support7
- Table of Contents11
Summary of Changes15
Figures15
Tables19
Safety and Environmental Notices21
- Safety Notices21
- Possible Safety Hazards22
- Class I Laser Product22
- Performing the Safety Inspection Procedure23
- Rack Safety23
- Power Cords25
- Cautions and Regulatory Compliance Statements for NEBS25
Preface27
Product Description29
- Front Panel29
  - Front Panel of a 2U Library29
  - Front Panel of a 4U Library29
- Rear Panel31
- Bar Code Reader34
- Encryption34
- Supported Internet Protocols34
- SNMP Messaging35
- Ultrium Tape Drives37
- Library Specifications40
  - Operation Specifications: Ultrium 841
- Product Environment43
- Supported Servers, Operating Systems, and Software43
  - Operation Specifications: Ultrium 343
  - Environmental Specifications43
- Supported Device Drivers44
User Interfaces47
- Operator Control Panel47
- Web User Interface50
- U Library System Status Screen52
  - Web User Interface Help Pages53
  - Logging out of the Web User Interface53
Installation Planning55
- Determining the Number of Logical Libraries (Partitions)55
- Multiple Control Paths56
  - Multiple Control Paths for System I, Iseries, and AS/400 Attachment56
  - Multiple Control Paths for Path Failover56
- Library Partitioning and Element Addressing57
- Logical Unit Number (LUN) Scanning61
- Host Interfaces61
Installation and Configuration67
- The Library Configuration Form67
- Installing Your Library67
  - Acclimation67
  - Choosing a Location68
  - Location Criteria68
  - Unpacking the Library69
  - Verifying the Shipment69
  - Installing the Library Foot Pads (Desktop Installation)70
  - Removing and Storing the Shipping Lock71
- Installing Foot Pads on the Bottom of the Library Enclosure71
- Library Shipping Lock and Label Storage72
  - Rackmounting the Library (Rack Installation)73
- Rack Kit a Mounting Hardware73
- Rack Kit B Mounting Hardware74
- Examples of EIA Units for Round Hole and75
- Rear View of Rack Kit A, Which Shows the76
- Rear View of Rack Kit B Shows a Different76
- Kit a (Top Picture with Circles) Showing Rails77
- U Library Rack Anchors and Mounting Brackets78
- Sliding the 2U Library into the Rack79
- U Library Side Screws to Remove79
- Sliding the 4U Library into the Rack80
- Securing the 2U Library to the Rack80
  - Attaching the Library to a Server81
  - Connecting the Host Interface Cable81
- Securing the 4U Library to the Rack81
- Attaching a SCSI Host Interface Cable to the 2U82
- Attaching Host Interface Cables to the 4U82
- Attaching a SAS Interface Cable to the 2U82
  - Installing a Fibre Channel Interposer (Feature Code 5096)83
  - Connecting a Power Cord84
- Configuring Your Library84
- Removing the Protective Label from the Power84
- Choosing Your Configuration Method85
  - Choosing Factory Defaults for Your Library Configuration85
  - Configuring Your Library with the Web User Interface85
- Log in Screen on the Web User Interface88
  - Choosing General Library Settings89
  - Choosing the Number of Logical Libraries for Your Library90
- The 2U Library Configure Library: General Screen90
  - Example - the 4U Library Configure Library: General Screen90
  - Entering Path Failover Feature Activation Key91
- The 4U Library Configure Library: Logical Libraries Page91
- The Configure Library: Path Failover Feature91
  - Setting up Encryption92
- Feature Key Verification Screen92
- Configure Library: Encryption Activation93
  - Choosing Drive Interface Identification/Settings94
  - Entering Library Network Settings94
- The Configure Library: Drives Screen94
- Configure Library: Network Page95
  - Entering User Access Information with the Web User Interface96
  - Warning Screen96
    - Entering Date and Time97
- The Configure Library: User Access Screen97
  - Configuring Logs and Traces98
- The Configure Library: Date and Time Screen98
- The Configure Library: Logs and Traces Screen98
  - Entering Email Notification99
  - Configuring SNMP Settings99
- The Configure Library: Email Notification99
- Configure Library: SNMP Page100
  - Testing Encryption Configuration for Library Managed Encryption101
  - Restoring Factory Default Settings101
  - Logging out of the Web User Interface101
  - Configuring Your Library with the Operator Control Panel101
- Preparing the Host102
- Verifying the Connection102
- Cartridge Magazines102
- U Library Left Magazine103
- U Library Right Magazine104
- U Library Left Magazines105
- Finger Holes on Back Side of 4U Library I/O106
  - U Library I/O Station in the Lower Left Magazine106
  - Inserting the Cleaning Cartridge107
  - Populating the Library with Data Cartridges107
- Registering for My Notification108
Operations109
- Menu Navigation Shortcuts109
- Library112
  - Station113
  - Magazine114
- Reboot114
- Operator Control Panel Navigation115
  - Library Control Keys116
- Operator Control Panel Menu Tree117
  - Monitor Menu118
    - Monitor: Library118
    - Operator Control Panel Menu Tree118
- Monitor: Library Menu119
  - Monitor: Drive120
- Monitor: Drive Menu121
  - Monitor: Inventory122
- Example of a 4U Monitor: Inventory Menu123
- Overview of Inventoried Cartridges: Left123
  - Control Menu124
    - Control: Open I/O Station124
- Detailed Information on Cartridges Residing in124
- Control: I/O Station Menu124
  - Detailed Information on Cartridges Residing in a Magazine124
    - Control: Move Cartridges125
    - Control: Magazine125
- Control: Move Cartridges Menu125
- Control: Magazine Menu125
  - Control: Re-Inventory126
  - Configure Menu126
    - Configure: Logical Libraries126
- Control: Re-Inventory Menu126
- Configure: Logical Libraries Menu127
  - Configure: Library128
- Configure: Library Menu128
  - Configure: Drive130
- Configure: Drive Menu130
  - Configure: Network131
- Configure: Network Menu131
  - Configure: Set Access PIN132
  - Setting the Operator Control Panel Access PIN132
- Configure: Set Access PIN Menu132
  - Configure: Save/Restore133
- Pound Sign (#) Shows Accessible Menus When133
- Configure: Save/Restore Menu133
  - Factory Default Settings134
    - Configure: Set Date and Time135
    - Configure: Path Failover135
- Configure: Set Date and Time Menu135
  - Service Menu136
  - Service: Library Verify136
  - Configure: Path Failover136
  - Service: Library Verify Menu136
  - Service: Run Tests137
    - Service: Service (Drives)137
  - Service: Run Tests Menu137
  - Service: Service Menu137
    - Service: Display Contrast138
    - Service: Telnet Service Port138
- Web User Interface Menus138
  - Service: Display Contrast Menu138
  - Monitor Library Menu139
  - The 4U Library Monitor Library: Library Identity Page141
  - Drive Identity141
  - Drive Identity142
  - The 4U Library Monitor Library: Drive143
    - Monitor Library: Library Status144
  - The 2U Library Monitor Library: Drive144
    - Monitor Library: Drive Status145
  - The 4U Library Monitor Library: Library Status Page145
  - Cartridge145
    - Drive Status145
    - Monitor Library: Inventory147
  - The 4U Library Monitor Library: Drive Status Page147
  - The 2U Library Monitor Library: Inventory Page148
  - Manage Library Menu149
    - Manage Library: Move Media149
  - The 4U Library Monitor Library: Inventory Page (Right Magazines)149
    - Manage Library: Perform Inventory150
    - Manage Library: Release Magazine150
  - Manage Library: Perform Inventory Page150
  - Manage Library: Release Magazine Page150
  - Configure Library Menu151
  - The 4U Library Configure Library: General152
  - The 4U Library Configure Library: Logical Libraries Page153
- Path Failover License Verification Page153
- Configure Library: Encryption Feature Configuration Screen154
- Feature Activation Key Screen154
  - Configure Library: Drives155
  - Configure Library: Network157
- The Configure Library: Drives Page for a 4U157
- Configure Library: Network Page157
- Warning Screen158
  - Configure Library: User-Defined Certificate159
- Generate Certificate Request160
- Certificate Request161
- Signed Certificate162
  - Configure Library: Ipsec163
- Configure the Certificate163
- Configure Library: Ipsec the Policy Setting Page164
- Ipsec Policy Editing165
  - Generic Ipsec Settings165
- Policy Editing166
- Overview of the Policy Configuration Page166
- General Policy Settings166
  - General Policy Settings167
- IKE Settings169
- Certificate Upload171
- Security Association Settings171
  - Configure Library: User Access173
- Configure Library: User Access Page174
  - Configure Library: Date & Time175
  - Configure Library: Logs & Traces175
- The Configure Library: Date & Time Page175
  - Configure Library: Event Notification176
- Configure Library: Logs & Traces Page176
- Configure Library: Event Notification Page176
  - Configure Library: SNMP177
- Configure Library: SNMP Page177
  - Configure Library: Save/Restore178
  - Service Library Menu179
    - Service Library: Clean Drive179
- Configure Library: Save/Restore Page179
  - No Cleaning Cartridge in Library179
  - Service Library: Advanced Diagnostics (for Service Personnel Only)180
  - Service Library: View Library Logs180
  - Service Library: Clean Drive Page180
  - Service Library: Save Library Dump181
  - Service Library: View Drive Logs181
- Service Library: View Library Logs Page181
- Service: Save Library Dump181
  - Service Library: Save Drive Dump182
  - Service Library: Perform Diagnostics182
- Service Library: View Drive Logs Screen182
- Service: Save Drive Dump182
  - Service Library: Key Path Diagnostics183
- Service Library: Perform Diagnostics Page183
  - Service Library: Upgrade Firmware184
- Service Library: Perform Key Path184
- The 2U Library Service Library: Upgrade185
  - Service Library: Reboot186
- The 4U Library Service Library: Upgrade186
- The 2U Library Monitor Library: Drive186
- Import and Export Media During Normal Library Operation187
- Service Library: Reboot Page187
- Configuring I/O Stations and Reserving Slots188
Ultrium Media191
- Data Cartridges191
- The IBM LTO Ultrium Data Cartridge191
  - Cartridge Types and Colors191
  - Cartridge Data Capacity and Recording Formats192
  - Cartridge Compatibility193
  - Nominal Cartridge Life: Load/Unload Cycles193
  - Ultrium Data Cartridge Compatibility with Ultrium Tape Drive193
  - LTO 8 Type M Cartridge (M8)194
  - Capacity Scaling194
  - LTO 7 and LTO 8 Cartridge Types194
- WORM (Write Once, Read Many) Cartridges195
  - WORM Media195
  - Data Security on WORM Media195
  - WORM Media Errors195
  - WORM Requirements195
- Ultrium Data and WORM Tape Cartridges195
- Cleaning Cartridge196
- Cartridge Memory Chip (LTO-CM)196
- Bar Code Label196
  - Bar Code Label Requirements for LTO Tape196
  - Cartridges and Volsers Compatible with the197
  - Guidelines for Bar Code Labels198
- Write-Protect Switch198
- Sample Bar Code Label on the LTO 8 Tape198
- Handling the Cartridges199
- Providing Training199
  - Ensuring Proper Packaging199
- Setting the Write-Protect Switch199
  - Location of the Write-Protect Switch199
  - Proper Acclimation and Environmental Conditions200
- Tape Cartridges in a Turtlecase200
- Double-Boxing Tape Cartridges for Shipping200
  - Completing a Thorough Inspection201
- Checking for Gaps in the Seams of a Cartridge201
  - Handling the Cartridge Carefully202
  - Examples of Cartridge Problems202
- Repositioning or Reattaching a Leader Pin202
  - Repositioning a Leader Pin202
  - Leader Pin in the Incorrect and Correct Positions203
  - Reattaching a Leader Pin204
- Placing the Dislodged Leader Pin into the Correct Position204
- Rewinding the Tape into the Cartridge204
- Attaching the Leader Pin Attach Tool to the206
- Winding the Tape out of the Cartridge206
- Removing the C-Clip from the Leader Pin207
- Environmental and Shipping Specifications for Tape Cartridges208
- Attaching the Leader Pin to the Tape208
- Disposing of Tape Cartridges209
  - Environment for Operating, Storing, and Shipping the LTO Ultrium Tape Cartridge209
- Ordering Media Supplies210
  - Media Supplies210
- Leader Pin Reattachment Kit212
  - Ordering Bar Code Labels213
  - Authorized Suppliers of Custom Bar Code213
Troubleshooting215
- Troubleshooting Table215
- Installation Problems221
- Library Recovery Problem Determination221
- Procedures for Isolating CRU Problems222
  - Isolating a Power Supply Problem222
- A 250W Power Supply with Leds222
- Isolating Web User Interface Problems226
  - Isolating Accessor Scanner Problems226
  - Isolating Host Attachment Interface Problems227
- Identifying a Suspect Cartridge227
Error Codes229
- Main Error Codes230
- Sub Error Codes235
- Warning Events239
Service Procedures243
- Removing Cartridges from Magazine Slots243
- Releasing the Magazines Manually243
- Access Holes for the Left Magazine244
- Access Holes for the Right Magazine245
- IBM Tape Diagnostic Tool (ITDT)246
- Left Magazine Pulled out of the 2U Library246
- Left Magazines Pulled out of the 4U Library246
- Contacting IBM Technical Support247
Check, Adjust, Remove, and Replace249
- Tools Required249
- Electrostatic Discharge249
- Relocating Your Library249
- ESD Label249
- Shipping Lock and Label Storage Location250
  - Shipping Lock/Shipping Label250
- Removing/Installing/Adding a Tape Drive Sled251
  - Removing a Tape Drive Sled252
  - Bottom Position) on Back Panel of a 4U Library253
  - Installing a Tape Drive Sled254
  - Pushing the Drive Sled into the Library (Drive Sled Without ESD Springs Shown)255
  - Adding a Tape Drive Sled256
  - Configuring the Tape Drive257
- Removing the Slot Blocker - 2U Library257
- U Magazine with Slot Blocker258
- Replacing a Power Supply259
- Replacing a Library Controller Card259
- A Library Controller Card that Is Removed from the Library260
- Replacing Cartridge Magazines261
- Replacing Magazine Fiducials261
- Replacing the Library Enclosure262
  - Preparing the Defective Library for Replacement263
  - Unpacking and Preparing the Replacement Library Enclosure263
    - Foot Pads that Are Installed on the Bottom of the Library Enclosure264
    - The Top of the Library and Storing on the Rear Panel265
  - Installing Your Drive in the Replacement Library Enclosure266
- Drive Sled Taping Diagrams267
- Swapping Power Supplies268
- Swapping Library Controller Cards269
- Removing a Library Controller Card from the Library270
- Swapping Cartridge Magazines271
- Access Hole for the Right Magazine (Facing Rear of Library)272
- Installing the Replacement Library Enclosure273
  - The Library in a Rack (One Bracket and Anchor on each Side of the Library)274
  - Completing the Installation of the Replacement Library Enclosure275
  - Returning the Defective Library Enclosure275
Optional Features, Replacement Parts, and Power Cords277
- Replacement Parts278
- Optional Features279
- Types of Receptacles285
Appendix A. Information for Trained Service Personnel287
- Internal View of Library287
- Manual Cartridge Removal Procedure288
- Recommended Tools288
- Before You Begin288
- Beginning Procedure289
  - Removing the Drive Brick from the Sled289
    - Drive Connection Card, Showing Screws and Plastic Cover290
    - Half Height Drive with the Connection Card Moved to the Side, Showing the Screws291
  - Removing the Drive Cover292
- Full Height Drive: Tape Spooled off Supply Reel293
  - Half Height Drive: Tape Spooled off Supply Reel294
  - Half Height Drive294
- Rewinding Tape into Cartridge295
- Full Height Drive: Tape Pulled from or Broken Near Leader Pin296
- Leader Block Assembly (LBA)297
- Full Height Drive: Tape Tangled Along Tape Path301
- The Hex Wrench Rewinds Tape into Cartridge302
  - Drive with Cover Removed to Reveal Gear Train303
  - Half Height Drive: Tape Tangled Along Tape Path304
- Full Height Drive: no Apparent Failure or Damage to Tape305
- The Hex Wrench Rewinds Tape into Cartridge306
  - Drive with Cover Removed to Reveal Gear Train307
  - Half Height Drive: no Apparent Failure or Damage to Tape308
- Rewinding Tape into Cartridge309
- Drive with Cover Removed to Reveal Gear Train310
- Ending Procedure311
- Accessing the Library with Telnet311
Appendix B. SCSI Element Types, SCSI Addresses, and Physical Configurations313
- Library I/O Slot, Storage Slots, Drive Slot Element Addresses, and Physical Locations313
  - Library I/O Slots, Storage Slots, Drive Slots Element Addresses, and Physical Locations314
  - Library314
- Library Partitioning and Element Addressing315
  - Positions316
- Configuration of a One - Partition System316
- Configuration of a Three - Partition System317
- Examples of SCSI Element Addressing318
Appendix C. Tapealert Flags319
- Tapealert Flags Supported by the Library319
- Tapealert Flags Supported by the Drive321
  - Tapealert Flags Supported by the Ultrium Tape Drive321
Appendix D. Sense Data325
- Library Sense Data325
  - Library Sense Keys, ASC and ASCQ325
- Drive Sense Data331
  - LTO Tape Drive Sense Data331
Appendix E. Message Retrieval at the Host341
- Retrieving from an IBM System P or IBM Power341
- System with AIX341
- Retrieving from a Sun System344
- Retrieving from an HP-UX System344
  - AIX ERRPT Drive Sense Data344
- Retrieving from an IBM System I or IBM Power System with IBM I os345
Appendix F. SNMP Status MIB Variables and Traps347
- SNMP Status Events347
Appendix G. Library Configuration Form349
- Fibre Channel Drive350
Appendix H. Accessibility351
Notices353
- Trademarks355
- Class a Notices355
- Industry Canada Compliance Statement355
Glossary361
Index379

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