iPECS eMG80 - Page 247

iPECS eMG80 & eMG800 & UCP
Feature Description and Operation Manual Issue 1.6
234
The Feature Server is a PC based TAPI application with high-end Auto Attendant, Voice Mail and
Unified Messaging Service (Voice/Fax and e-mail). The iPECS Feature Server receives calls,
plays announcements, stores voice messages and forwards them as wave file attachments to the
user’s e-mail. The application also receives Faxes and forwards them as attachments to e-mail.
The Text-to-Speech option permits listening to e-mails as well as voice mails.
Feature Server UMS Group
This group is defined to support a Centralized Voice Mail system for a networked environment. At
supported systems, the group is used to handle the AA/VM requirements from the central iPECS.
The Net VM group may be an external VM system or the iPECS Feature Server.
Net VM
This group is defined to support the Unified Communication Solution available with the iPECS
systems.
UCS Group
Station Group routing can be augmented with System announcements recorded in the integrated
AA/VM memory. Callers are routed to one of several user-recorded System announcements. The
system answers the call and plays the defined 1
st
announcement to the caller. The
announcement may provide the caller with routing options for Caller Controlled Routing. The 1
st
announcement may be “Guaranteed” meaning it will play in full before routing the call. A 2
nd
announcement can be provided to the caller should queue timers expire.
Group Announcements
Operation
Conditions
1. eMG80 supports 40 Station Groups with up to 70 members for each group.
2. eMG800/UCP supports 100/200 Station Groups with up to 200 members for each
group.
3. Station Group calls are not routed to member stations that are in DND.
4. When a member of a Circular, Terminal, ACD or Ring Group activates Call Forward,
calls to the group may still route to the member based on the Member Forward option.
5. A call transferred to a Station Group will follow the routing for the group and will not
initiate the Transfer Recall process.
6. Calls to a Station Group receive either ring-back tone or MOH while queued to the
group.
7. Calls, which are not answered in the Overflow time, are routed to the defined Overflow
destination, station, group, etc. If no Overflow destination is defined, the call is dropped
after expiration of the Overflow timer.
8. One of the 200 System announcements may be assigned as the Overflow destination.