iPECS eMG80 - Page 41

iPECS eMG80 & eMG800 & UCP
Feature Description and Operation Manual Issue 1.6
28
Conditions
1. ACD group announcements are recorded in the integrated Auto Attendant/Voice Mail.
Up to two hundreds (200) Announcements are available for group announcement
recordings. Announcement 201 is reserved for MOH and 202 is reserved for Multi
Language selection.
2. When equipped to support multiple languages, the Language selection announcement
is played prior to a guaranteed announcement, allowing the caller to select between
the languages equipped in the system (maximum 3)
3. To define a guaranteed announcement, assign 0 seconds to the 1st announcement
control timer.
4. The sequence number for the voice storage device is given in the Administration and
Programming Manual ‘System Overview Web page’.
Programming
Keyset Admin.
STATION GROUPS
ACD Group (PGM 191)
ACD ICLID Usage (PGM 191-Button 21)
CIQ Mention (PGM191-Button 24-21)
STATION GROUP
DATA
Web Admin.
Station Group Assignment ACD Group Type
Station Group Attributes Entered Caller ID(ICLID) Usage,
CIQ Announcement
Related Features
 Integrated Auto Attendant
 ACD Caller Controlled ICLID Routing
 Multiple Language Support
Hardware